Head of People Services Director

3 weeks ago

Birmingham, Birmingham, United Kingdom Michael Page HR Full time
About the Role

We are seeking an experienced and dynamic Head of People Services to lead our People Operations team and play a key role in shaping the future of our organisation. In this critical role, you will ensure the delivery of core HR services, including Recruitment, On-boarding, Payroll, Pensions, Reward & Benefits, People Data & Reporting, Employee Relations Casework, and Trade Union Relations, to support our mission to make the Gambling Commission a great place to work.

Key Responsibilities
  • Lead and manage the People Operations team, providing expert HR services and advice to managers, colleagues, and stakeholders.
  • Develop and implement HR operational plans aligned with our People and Culture Strategy, working closely with the Executive Director of People Services.
  • Enhance and deliver the Employee Value Proposition (EVP) and lead the Pay and Reward reform project to offer a compelling total reward package.
  • Design and implement an effective talent acquisition strategy that ensures the Gambling Commission attracts the right skills and capabilities.
  • Oversee governance and implementation of key HR functions, including pay bench-marking, job evaluation, pensions, and employment terms.
  • Manage cost-effective service delivery, ensuring efficiency in recruitment processes, third-party supplier management, and employee relations support.
  • Drive continuous improvement within the People Operations team by promoting a culture of openness, accountability, and collaboration.
  • Act as a trusted advisor to the Senior Leadership Team and Executive Team on HR matters, offering strategic insights to drive positive change.
Requirements
  • Extensive experience in a generalist HR leadership role, ideally within the public sector with a proven track record of developing and implementing reward, recruitment & HR strategies.
  • Strong experience in leading and coaching HR teams, with the ability to inspire high performance and operational excellence.
  • Up-to-date knowledge of employment legislation and hands-on experience in union negotiations and labour agreements.
  • Exceptional relationship management, influencing, and communication skills, with the ability to present complex information to a wide range of audiences, including the Executive Team.
  • Ability to think strategically, with a passion for developing creative solutions and managing change.
  • Professional HR certification or equivalent experience is essential. Accredited Coaching experience would be advantageous.
What We Offer
  • A competitive salary of £70,000.
  • A comprehensive benefits package, including a civil service pension, flexible working, and hybrid working arrangements.
  • Opportunities for professional development and growth within the organisation.
  • A dynamic and supportive work environment, with a strong focus on collaboration and continuous improvement.

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