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Aftersales Department Head

2 months ago


East Kilbride, South Lanarkshire, United Kingdom Jago Consultants Full time

Aftersales Manager – Canterbury Area

**Job Summary**

We are seeking an experienced and successful Aftersales Manager to lead our service department in Canterbury. The ideal candidate will have a proven track record in overseeing service department operations, reviewing CSI surveys, and driving staff performance.

**Key Responsibilities**

* Oversee all aspects of service department operations
* Review CSI surveys and other measures to monitor customer satisfaction
* Challenge and drive the performance of service department staff
* Monitor performance against agreed targets and budgets
* Perform analysis to identify areas of weakness and targeted marketing activity
* Review service KPIs on a regular basis to track performance and identify trends

**Requirements**

* Previous experience as a Service Manager or Aftersales Manager with a successful track record
* Ability to lead people and be an ambassador for the Brand and Dealer group

**What We Offer**

* Excellent facilities
* Long-term career progression
* A rewarding package

**About Us**

Jago Consultants is a leading recruitment agency specializing in the automotive industry. We are committed to providing exceptional service and supporting our clients in finding the best talent.