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Digital Onboarding Specialist
2 months ago
At Optimizely, we're on a mission to empower businesses to unlock their digital potential. Our team is dedicated to helping customers succeed in their digital transformation journey.
Job SummaryWe're seeking an experienced Onboarding Strategy Consultant to join our team. As a key member of our Onboarding team, you'll be responsible for ensuring the successful execution of our product onboarding strategy, accelerating customer adoption of our products and solutions.
Key Responsibilities- Develop and implement a comprehensive product onboarding experience for customers, leveraging your expertise in Optimizely's products and solutions.
- Manage multiple simultaneous customer onboardings, balancing priorities of business objectives, use cases, customer satisfaction, and technical quality.
- Collaborate closely with implementation partners to ensure customers receive an optimal implementation.
- Encourage product adoption through a deep understanding of customer goals and translation of those goals into product requirements.
- Identify and address product issues or blockers to implementation, raising product enhancement requirements and/or support tickets to the Strategic Program Manager.
- Maintain expanding product knowledge to provide consistent and up-to-date delivery of all products across the Optimizely suite.
- Work collaboratively with the Strategic Program Manager, Solutions Architects, and Solutions Consultants to successfully onboard clients.
- At least 3+ years of customer onboarding or implementation experience, ideally in a SaaS/PaaS environment.
- Marketing Technology knowledge and experience is a significant plus.
- Ability to manage multiple competing priorities, rapidly adapt, and respond to customer requests and timeline changes.
- Highly collaborative, organized, and execution-oriented with strong presentation skills.
- Demonstrated ability to communicate with technical, non-technical, and executive personnel.
- Exceptional problem-solving skills and ability to be flexible to project situations.
- Adapting to Others
- Communicating Effectively
- Critical Thinking
- Establishing Relationships
- Serving Customers
Optimizely is committed to a diverse and inclusive workplace. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
