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Customer Service Representative
2 months ago
CK Group is seeking a highly skilled Customer Service Specialist to join a global pharmaceutical company in Chester on a contract basis for 12 months.
This is a multilingual role that requires fluency in English and Greek. The successful candidate will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Receive and process customer orders, ensuring accuracy and efficiency.
- Communicate with customers via phone, email, and fax, providing clear and concise information.
- Handle backorders, returns, and quality issues, escalating complex cases as needed.
- Monitor and address customer complaints, ensuring a high level of customer satisfaction.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
Requirements:
- Fluency in English and Greek, with excellent communication and interpersonal skills.
- Previous experience in a customer service role, with a strong background in handling customer inquiries and resolving issues.
- Proficiency in SAP (SD module) and other customer service applications.
About the Company:
Our client is a global leader in enabling pharma, biotech, and consumer health partners to optimize product development, launch, and full life-cycle supply for patients around the world.
Location:
This role is based at our client's site in Chester, with hybrid working arrangements allowing for 50% onsite and 50% remote work.
What We Offer:
CK Group is committed to providing a supportive and inclusive work environment, with opportunities for professional growth and development.
Please note that applicants must hold entitlement to work in the UK and be willing to undergo a basic Disclosure and Barring Service (DBS) check.
