Pension Administrator

4 days ago

Crawley, West Sussex, United Kingdom Equiniti Full time
Policy Coverage

This policy covers all of Equiniti.com, including Selector, Pensions Client Portal, and the Equiniti Privacy Centre.

We are seeking a skilled pension administrator to support our clients in the financial services sector.

Our pension administrator will be based in our office, supporting one of our priority clients.

Business Function

If you have the following skills, experience, and behaviors, this is an excellent opportunity to join Equiniti and progress in your career.

Equiniti is a leading provider of technology and solutions for complex and regulated administration and payments. Our technology platforms are used by 70% of the FTSE 100, government, and other large corporates, particularly in banking, insurance, and other financial services. We have 1,700 clients, make £160 billion worth of payments through our systems every year, hold records for 70 million shareholders, look after pension schemes for 8 million pension scheme members, and provide services that touch 28 million customers.

  • Provide administrative services to clients, working to agreed targets and service level agreements.
  • Complete and check casework, providing feedback and recommendations for improvement.
  • Resolve customer inquiries (oral and written) in a timely and professional manner.
  • Draft non-standard correspondence in response to customer inquiries.
  • Perform and issue pension calculations, including manual calculations.
  • Carry out projects and ad-hoc activities, as determined by your Team Leader.

Full training will be provided to ensure your success in this role.

Required Skills and Attributes

The successful candidate will demonstrate the following experience, skills, and behaviors:

  • Excellent attention to detail and ability to follow defined processes and procedures.
  • Strong desire to deliver exceptional customer service and build positive relationships with clients.
  • Ability to develop and maintain productive working relationships with colleagues and clients.
  • Computer literacy with a willingness to learn a variety of systems and technologies.
  • Strong numeracy and literacy skills, with the ability to analyze and interpret data.

We are committed to equality of opportunity for all staff and welcome applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

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