Hotel Receptionist

4 weeks ago


London, Greater London, United Kingdom LGH Hotels Management Full time

The Opportunity

We are seeking a highly organized and detail-oriented individual to join our team as a Hotel Receptionist. As the first point of contact for guests, you will be responsible for providing a warm and welcoming experience, ensuring a seamless check-in process, and assisting guests throughout their stay with any queries or requests.

Key Responsibilities

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage the front desk, handling check-ins, check-outs, and room assignments, as well as processing payments and handling guest complaints.
  • Operate hotel reservation systems, manage guest records, and maintain accurate records of guest interactions.
  • Work effectively in a fast-paced environment, multitasking and prioritizing tasks to meet deadlines and ensure a smooth guest experience.
  • Collaborate with other hotel staff, including housekeeping, maintenance, and food and beverage teams, to ensure seamless guest service.

Requirements

  • Excellent communication and interpersonal skills, with a friendly and welcoming demeanor.
  • High school diploma or equivalent required; post-secondary education in hospitality or a related field an asset.
  • Previous experience in a customer service or hospitality role, preferably in a hotel or resort setting.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Basic computer skills, including proficiency in hotel reservation systems and Microsoft Office.

About Us

LGH Hotels Management is a leading hospitality company with a growing portfolio of 42 hotels throughout the UK. We are committed to delivering exceptional guest experiences and providing our team members with opportunities for growth and development.


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