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Community Team Leader

1 month ago

Trafford, United Kingdom Trafford Domestic Abuse Services Domestic Abuse Service Full time
Job Title: Community Team Leader

At Trafford Domestic Abuse Services, we are seeking an experienced and dedicated Community Team Leader to join our team. As a key member of our organization, you will play a vital role in leading and supervising our Community Team in the day-to-day running of our Domestic Abuse Service.

Key Responsibilities:
  • Lead and supervise the Community Team to ensure the provision of a flexible range of services for adults who have suffered domestic abuse living in the Trafford community.
  • Support and line manage a team of DA Advisors and group facilitators to provide a high-quality frontline service to victims of domestic abuse.
  • Be the lead in crisis situations and provide advice and guidance on child protection issues and information sharing concerns.
  • Consult with all service users and stakeholders to evaluate and improve the community service to meet the needs of adults affected by domestic abuse.
Main Duties:
  1. Line management of Community team members, including recruitment, performance management, coaching & support, and implementing formal employment procedures.
  2. Carry out case management, including regular file audits & reports to ensure compliance with contract reporting requirements.
  3. Coordinate the capturing of data to ensure the work of the Community team is evidenced and outcome-based.
  4. Allocate cases within the team and analyze stats and data to monitor daily caseloads against resources and look for trends/patterns of behavior.
  5. Responsibility for data security, data sharing, and systems management for the Community team.
  6. Responsibility for quality assuring safeguarding paperwork and ensuring it complies with the service standards and safeguarding protocol.
  7. Manage and coordinate the referral processes and support provision for Medium Risk Victims of domestic abuse.
  8. Work closely with the Senior DAA to quality assure all referrals into the service.
  9. Identify and improve pathways through partnership working.
  10. Implement processes across the service as identified by the Service Manager as part of our quality assurance and accreditation requirements.
  11. Ensure consistent delivery of services to survivors, including risk assessment, safety planning, referrals to other agencies, and MARAC by allocating and monitoring work across the team.
  12. Ensure risk assessment and risk management procedures are followed at all times, prioritizing those most at risk.
  13. Support and co-supervise volunteers and students allocated to the Community Service.
  14. Support the Services Manager on reporting and delivery of Outcomes as highlighted in funders' requirements.
  15. Liaise and work in conjunction with TDAS senior management team to provide a holistic support service to families across all TDAS services.
  16. Access regular feedback from service users to ensure the continued improvement of services and support offered to children and young people by TDAS.
  17. Deliver awareness-raising sessions to the public on domestic abuse and its effects on families.
  18. Cover any staff absences and temporary gaps to ensure continuity of service delivery for Community Service.
  19. Support the Services Manager with the set up and project management of new services.
  20. Plan and manage own workload, working on own initiative, often in times of crisis.
General:
  • Work with the Chief Executive Officer and other staff members to promote and support the development of TDAS.
  • Adhere to TDAS Code of Conduct at all times.
  • Attend staff meetings when required.
  • Work in line with, and follow, the policies and procedures of TDAS.
  • Ensure all TDAS policies and procedures are implemented and promoted by staff.
  • Actively promote diversity in the organization.
  • Act as an ambassador for and represent the TDAS at external functions.
  • Represent TDAS on local and regional forums.
  • Build positive relationships and partnerships with key local agencies.
  • Embody TDAS's values and act as a role model.
  • Participate actively in the management team, contributing to the strategic development of the organization.
  • Undertake any other duties as may be deemed consistent with the requirements of the post.
Application Criteria and Process:

To apply for this position, it is essential that you have managerial experience (ideally in a social welfare or health organization) and substantial experience of working with a range of services to coordinate the support for service users experiencing domestic abuse.

This post is subject to an enhanced DBS.

Applicants with minimum qualifications and experience will only be considered. Please do not send CVs, as they will not be processed.

For further information, please contact admin@tdas.org.uk or visit www.tdas.org.uk.