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Customer Team Leader
2 months ago
We are seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading the store team, coaching and supervising our Customer Team Members, and delivering great customer service.
Key Responsibilities- Lead the store team and ensure that the store remains safe, legal, and fully operational.
- Develop and implement effective strategies to improve customer satisfaction and loyalty.
- Manage and maintain accurate records of stock levels, sales, and customer feedback.
- Support the Store Manager in the delivery of the local Co-op community plan.
- Build relationships with customers and colleagues to promote a positive and inclusive store environment.
- A genuine care for the needs of customers and members.
- Strong leadership and communication skills.
- Ability to work a range of different shifts, including early mornings, afternoons, late evenings, and weekends.
- Flexibility to adapt to changing priorities and deadlines.
- Desire to learn, grow, and develop leadership skills.
- Full, paid training and dedicated support for your personal development and career progression.
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
- A pension scheme with up to 10% employer contributions.
- Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
- 36 days of holiday (including bank holidays, pro rata for part-time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Rota shared three weeks in advance and accessible on your phone.
- Cycle-to-work scheme.
We are committed to building diverse teams and welcome applications from everyone. We want our stores to be inclusive environments where our colleagues can reach their full potential. We celebrate our differences and recognize the importance of our teams reflecting the communities they serve.
We are part of the Disability Confident scheme, meaning we will always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
