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International Trade Specialist
2 months ago
About the Role
We are seeking a highly skilled and experienced International Customer Service Analyst to join our team at Fox's Burton's Companies. As an International Customer Service Analyst, you will play a critical role in efficiently handling customer orders across borders, managing international customer orders, and ensuring compliance with customs regulations.
Main Responsibilities
- Order Management
- Receive and process customer orders, from initial receipt to invoicing.
- Prepare and submit export and import documentation.
- Execute orders within customer lead times, optimizing supply chain efficiency.
- Understand customs legislation and legal requirements.
- Monitor service providers to ensure compliance.
- Optimize VAT and duty relief for international trade.
- Collaborate with customers to reduce end-to-end supply chain costs.
- Foster collaborative relationships internally (Customer Service, Supply Planning) and externally (customers, service providers).
- Identify logistics and customs trends, driving continuous improvements.
- Prioritize service level achievement, with zero tolerance for shortages.
- Use root cause analysis (RCA) to address issues promptly.
- Contribute to Operations Review Team goals.
- Assist in key projects, implementing best practices.
- Challenge inefficiencies impacting business processes.
- Stay informed about guidelines and legislation.
- Ensure adherence to regulations in all operations.
- Resolve customer queries effectively.
- Engage stakeholders across the organization.
Requirements
- Experience in international trade post-Brexit, specifically related to UK inbound and outbound shipments for food products.
- Strong analytical skills, with experience in an analytical position.
- Education equivalent to A-levels or relevant experience.
- Background in customer service or supply chain roles.
- Desirable intermediate Microsoft Excel skills (including pivot tables).
- Preferably familiar with SAP.
- Familiarity with the food industry and FMCG.
- Core competencies include effective communication (both verbal and written), root cause analysis, attention to detail, excellent organizational skills, and collaboration as a team player.
