Current jobs related to Digital Communications and Service Experience Coordinator - Northamptonshire - Howdens

  • BIM & Digital Coordinator (Permanent)

    2 weeks ago

    Northamptonshire, United Kingdom Select Recruitment Specialists Ltd Full time €24,000 - €25,500

    Looking to be at the forefront of digital transformation in construction? My client is seeking a Digital O&M Coordinator to join their innovative team at an exciting time of growth. This isn't just another documentation role - it's an opportunity to really make your mark at at a world-renowned client, working with cutting-edge digital platforms and BIM...

  • Digital O&M Coordinator

    2 weeks ago

    Moulton, Northamptonshire, United Kingdom CV-Library Full time

    Looking to be at the forefront of digital transformation in construction? My client is seeking a Digital O&M Coordinator to join their innovative team at an exciting time of growth. This isn't just another documentation role - it's an opportunity to really make your mark at at a world-renowned client, working with cutting-edge digital platforms...

  • Senior Digital Designer

    21 hours ago

    Northampton, Northamptonshire, United Kingdom S-SA Digital Full time €35,000 - €45,000

    SNR DIGITAL DESIGNER Location – Northampton (Office Based)£35-45k + Bens Skills –Digital Designer, Graphic Design, Motion Graphics, UI, After Effects, UX, AdobeCS, Photoshop, Illustrator, InDesign, Adobe XD or Figmna, Web Design, Digital Design, eCommerce, Content Creation, CRO If you are a Talented Digital Designer looking for a new creative...

  • Senior Digital Designer

    21 hours ago

    Northampton, Northamptonshire, United Kingdom S-SA Digital Full time €35,000 - €45,000

    SNR DIGITAL DESIGNER Location – Northampton (Office Based) £Skills –Digital Designer, Graphic Design, Motion Graphics, UI, After Effects, UX, AdobeCS, Photoshop, Illustrator, InDesign, Adobe XD or Figmna, Web Design, Digital Design, eCommerce, Content Creation, CRO If you are a Talented Digital Designer looking for a new creative challenge in...

  • Head of Digital

    5 months ago

    Northamptonshire, United Kingdom Stopgap Full time

    **Salary**:£85,000 + car allowance and benefits **Location**:East Midlands,Northamptonshire **Job Type**:Permanent Exciting opportunity for a B2C Head of Digital marketing with performance marketing and retails digital shopper marketing experience. **THE COMPANY**: My client are a leading FMCG company. This is a hybrid working role, with 2-3 days in the...

  • Customer Service Coordinator

    2 weeks ago

    Moulton, Northamptonshire, United Kingdom CV-Library Full time

    A growing business is looking for a dynamic Customer Service Coordinator to join its Technology Enabled Care (TEC) Service Centre team in Round Spinnery, Northampton. This is a fantastic opportunity to become part of a motivated and dedicated team within an organisation that values and rewards hard work.  You will support service users by organising...

  • Bim Coordinator

    2 months ago

    Northampton, Northamptonshire, United Kingdom A.D.S Construction Personnel Ltd Full time €10

    BIM Coordinator - Northampton A booming multi-disciplinary contractor based in Northampton are looking for a BIM Coordinator. They excel in the delivery of construction projects on a national scale but work predominantly in the Midlands area They have just had a record year, making this an exciting time to join them as they continue expanding Our client...

  • Client Services Coordinator

    4 weeks ago

    Great Houghton, Northamptonshire, United Kingdom CV-Library Full time

    Client Services Coordinator Northampton Permanent Are you a problem solver and love speaking to people on the phone? Are you keen to learn a new industry & develop your skills? If you are a 'glass half full' individual you will fit right in? The main function of this job is to contact customers to support them with questions, review experience...

  • Senior Events Coordinator

    1 month ago

    Northamptonshire, United Kingdom next level - marketing, creative, PR & digital recruitment Full time

    About the CompanyWe're a forward-thinking agency that's been making waves in the industry with our innovative approach to marketing, creative, PR, and digital recruitment.With a strong focus on delivering exceptional results for our clients, we're always on the lookout for talented individuals to join our team.Job SummaryWe're seeking a highly skilled Senior...

  • Senior Events Coordinator

    1 month ago

    Northamptonshire, United Kingdom next level - marketing, creative, PR & digital recruitment Full time

    About the CompanyWe're a forward-thinking agency that's been making waves in the industry with our innovative approach to marketing, creative, PR, and digital recruitment.With a strong focus on delivering exceptional results for our clients, we're always on the lookout for talented individuals to join our team.Job SummaryWe're seeking a highly skilled Senior...

  • Community Support Worker

    4 months ago

    Northamptonshire, United Kingdom Northamptonshire Association for the Blind Full time

    **What difference can NAB make?** Did you know that every day, 250 people in the UK are told they are losing their sight? Within Northamptonshire alone, there are approximately 300,000 people living with a visual impairment. At NAB, it is our goal that the world sees sight loss differently. Whether that is through community engagement to challenge and...

  • Head of Digital Creative

    4 weeks ago

    Silverstone, Northamptonshire, United Kingdom Aston Martin F1 Team Full time

    Our technical landscape is mid-transformation and as a result, we're looking for a knowledgeable, influential team member to drive the digital transformation of our core business systems, optimising and integrating PLM and ERP In this role, you will have the opportunity to lead the modernisation, development and implementation of ERP, PLM and the systems...

  • Head of Digital Creative

    4 weeks ago

    Silverstone, Northamptonshire, United Kingdom Aston Martin F1 Team Full time

    Our technical landscape is mid-transformation and as a result, we're looking for a knowledgeable, influential team member to drive the digital transformation of our core business systems, optimising and integrating PLM and ERP In this role, you will have the opportunity to lead the modernisation, development and implementation of ERP, PLM and the systems...

  • Digital Product Visionary

    7 days ago

    Northamptonshire, United Kingdom The ONE Group Ltd Full time

    Digital Product VisionaryWe are looking for a talented Digital Product Visionary to join our team at The ONE Group Ltd.As a key member of our product team, you will be responsible for defining and delivering our product roadmap, working closely with cross-functional teams to ensure the successful launch of new features and products.About the RoleOur ideal...

  • Project Management Officer

    2 days ago

    Northamptonshire, United Kingdom Cornwallis Elt Full time

    Project Management Officer - Digital TransformationCornwallis Elt is seeking a highly skilled Project Management Officer to join their team in Northampton. The successful candidate will be responsible for managing multiple project work streams, ensuring execution across the portfolio of work, and providing excellent stakeholder management.Key...

  • Service Coordinator

    2 weeks ago

    Daventry, Northamptonshire, United Kingdom Russell Taylor Group Ltd Full time

    Benefits you'll get 25 days annual leave plus bank holidaysEmployer contribution pension schemeLife insurance with death in service 2 x annual salaryComprehensive sickness pay policySocial activities and team eventsModern office with a family & friendly atmosphereAccess to training and career growth opportunities What you'll do Communicate with customers,...

  • Communications and Marketing Specialist

    5 months ago

    Northamptonshire, United Kingdom North Northamptonshire Council Full time

    About the role The Communications and Marketing Specialists play a vital role in the council's corporate communications service. Specialists manage and provide external and internal communications activities for the council and its services. Activities include corporate communications, marketing, digital design, social media, publications, advertising and...

  • Digital Marketing Strategist

    2 days ago

    Northamptonshire, United Kingdom next level - marketing, creative, PR & digital recruitment Full time

    Social Media DirectorAbout the CompanyAre you a social media expert looking to take your skills to the next level? We are seeking a talented Social Media Director to join our fast-growing marketing agency.As a Social Media Director, you will be responsible for developing and executing highly effective paid and organic social media campaigns across key...

  • Active for Health Project Coordinator

    4 months ago

    Northamptonshire, United Kingdom North Northamptonshire Council Full time

    About the role An exciting opportunity has arisen for an experienced individual who will be responsible for coordinating, improving, and reporting new and existing activity referral programs across North Northamptonshire. Working in partnership, the post holder will be responsible for coordinating and developing health programmes such as Cardiac, Cancer...

  • Asset Servicing Coordinator

    2 weeks ago

    Daventry, Northamptonshire, United Kingdom Russell Taylor Group Ltd Full time

    25 days annual leave plus bank holidays • Employer contribution pension scheme • Life insurance with death in service 2 x annual salary • Comprehensive sickness pay policy • Social activities and team events • Modern office with a family & friendly atmosphere • Access to training and career growth opportunities Maintain the engineering schedule...

Digital Communications and Service Experience Coordinator

2 months ago

Northamptonshire, United Kingdom Howdens Full time
About the Role

We are seeking a highly skilled Digital Communications and Service Experience Coordinator to join our team at Howdens. As a key member of our digital trading and merchandising team, you will play a crucial role in maintaining our email channel plan, working closely with stakeholders to build and schedule email campaigns to our customer base.

**Key Responsibilities:**

  • Provide daily support to internal teams by maintaining the email channel plan and working with key stakeholders to build and schedule email campaigns.
  • Report on email performance to gather learnings and opportunity areas, and help shape the plan going forward.
  • Manage customer complaints, responding within the SLA and directing to the correct area of the business.
  • Report weekly on the amount received across channels and sentiment.
  • Maintain depot data within systems to correctly show across the website and search engines.
  • Update YEXT to ensure depot data is up to date, including services offered and new propositions.
  • Create email briefs, sign-off process, email creation, and testing.
  • Weekly reporting on email performance highlighting successes and opportunity areas.
  • Support depots with email platform questions and enhance their knowledge and understanding of email best practice.

Requirements

  • Relevant and recent experience in email and customer service.
  • Ideal experience of at least a year working in a customer-facing position.
  • Previous experience of working in a commercially focused environment.
  • Ability to use Microsoft Office, including Excel and Word.
  • Experience of using email platforms and Google Analytics.
  • Able to organise and prioritise a large number of tasks.
  • Strong influencing skills.
  • A right-first-time approach to tasks.
  • High level of attention to detail.
  • Flexible approach to working with the ability to respond to changing demands and priorities.
  • Results-driven and takes pride in delivering to deadlines.
  • A flair for problem-solving and being creative.
  • Enthusiastic and motivated to learn and develop.

About Us

Howdens is the UK's number one trade kitchen supplier, providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe, making us the first choice for more than 460,000 loyal trade professionals. Last year, our sales reached circa 2.3bn, and we have an ambitious growth agenda.

As a member of our team, you will be part of a rewarding organisation recognised for excellence in the workplace, with a competitive salary and annual company bonus, excellent pension scheme, and more.