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Senior Technical Support Specialist

2 months ago

Woking, Surrey, United Kingdom ai Corporation Full time

Job Summary:

The Senior 1st Line Support Analyst role at ai Corporation presents an excellent opportunity to expand on the knowledge and experience gained within the support team to take on more responsibility.

Key Responsibilities:

  • Assist in the onboarding and training of new team members to ensure a smooth transition into the support team.
  • Collaborate with the support team to provide world-class support to customers, utilizing technical expertise to troubleshoot and resolve issues.
  • Develop and maintain a knowledge base of known issues to aid the support team in their daily operations.
  • Work closely with the support team to follow and document communication procedures, guidelines, and policies.
  • Utilize technical skills to troubleshoot and resolve issues related to Microsoft Exchange products.

Requirements:

  • Previous experience in a technical support role is highly desirable.
  • Exceptional customer service and communication skills are essential for success in this role.
  • A working knowledge of Microsoft Exchange products is required.

Benefits:

  • Competitive salary.
  • 25 days holiday + Birthday Day + Bank Holidays.
  • Contributory pension scheme.
  • Life insurance.
  • Private health care.

ai Corporation is an equal opportunity employer and values diversity in the workplace.