Retail Sales Excellence Manager

3 weeks ago

Hartwood Green, United Kingdom MSX International Full time

About the Role

The Network Aftersales Coach will work with Retailers within the Volkswagen Group network to support improvements across a number of key performance indicators.

Key Responsibilities

  • Engage Heads of Business, Aftersales Management and Teams in the business activity from launch, to ensure buy-in and implementation of agreed action-plans and sustainability.
  • Assess designated businesses' current processes, activities and cultures using programme tools in order to prioritise areas for improvement.
  • Deliver a structured coaching approach to designated businesses to deliver real and sustainable improvements in processes, communication and team working to deliver improved customer satisfaction and return to workshop scores.
  • Ensure service levels are maintained to the client by consistently applying the coaching structure, using agreed analysis tools and presenting a professional image.

About You

This is an excellent opportunity for an individual with great interpersonal and analytical skills. Our ideal candidate has a friendly personality, as well as:

  • automotive aftersales experience of minimum 3-5 years
  • good knowledge of business KPI data and the ability to analyse and identify opportunities
  • experience of aftersales process implementation
  • Flexible approach to work – a self-sufficient, self-starter
  • be an effective communicator
  • Volkswagen experience is an advantage

What's in it for You?

When you join MSX International, you become part of a dynamic and innovative company that empowers Movers and Makers to thrive in our ever-changing world. As a Network Aftersales Coach, you will have the opportunity to build a career, make a difference, and be part of an exciting industry.

At MSX International, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

Benefits

  • up to £45,000 per year
  • Company Car
  • Fuel Card
  • 25 days annual leave (plus Bank Holidays)
  • Pension Plan
  • Cash back health care scheme
  • exclusive discounts on everyday purchases
  • exclusive discounts on car purchases
  • potential to progress within the company, with global opportunities updated regularly

Working Pattern and Location

  • 40 hours per week
  • Monday - Friday
  • Field-based
  • Permanent contract

  • Retail Sales Associate

    3 days ago

    Northfleet Green, United Kingdom EE Retail Full time

    About the RoleWe're looking for a talented and enthusiastic Retail Advisor to join our team at EE Retail. As a Retail Advisor, you'll be the face of our brand, providing exceptional customer service and building lasting relationships with our customers.What You'll DoProvide outstanding customer service, answering questions and resolving issues in a...

  • Retail Sales Associate

    4 days ago

    Northfleet Green, United Kingdom EE Retail Full time

    About the RoleWe're looking for a talented and enthusiastic Retail Advisor to join our team at EE Retail. As a Retail Advisor, you'll be the face of our brand, providing exceptional customer service and building lasting relationships with our customers.What You'll DoProvide outstanding customer service, answering questions and resolving issues in a...

  • Retail Sales Associate

    2 weeks ago

    Gretna Green, Dumfries and Galloway, United Kingdom Nike Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Nike Gretna Green. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and contributing to a positive and engaging store environment.Key...

  • Retail Sales Associate

    2 weeks ago

    Gretna Green, Dumfries and Galloway, United Kingdom Nike Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Nike Gretna Green. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and contributing to a positive and engaging store environment.Key...

  • Retail Store Manager

    3 weeks ago

    Forty Green, United Kingdom Talent Finder Full time

    Job Summary:Talent Finder is seeking a skilled Retail Store Manager to join our team. As a key member of our organization, you will be responsible for overseeing the daily operations of our retail store, ensuring a high level of customer satisfaction, and driving sales growth.Key Responsibilities:Manage and motivate a team of retail staff to achieve sales...

  • Retail Store Manager

    3 weeks ago

    Forty Green, United Kingdom Talent Finder Full time

    Job Summary:Talent Finder is seeking a skilled Retail Store Manager to join our team. As a key member of our organization, you will be responsible for overseeing the daily operations of our retail store, ensuring a high level of customer satisfaction, and driving sales growth.Key Responsibilities:Manage and motivate a team of retail staff to achieve sales...

  • Retail Store Manager

    2 weeks ago

    Leavesden Green, Hertfordshire, United Kingdom B&Q Full time

    About the RoleWe are seeking a highly motivated and experienced Retail Store Manager to join our team at B&Q. As a Retail Store Manager, you will be responsible for leading a team of sales professionals to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesLead a team of sales professionals to achieve sales targets and provide...

  • Retail Store Manager

    2 weeks ago

    Leavesden Green, Hertfordshire, United Kingdom B&Q Full time

    About the RoleWe are seeking a highly motivated and experienced Retail Store Manager to join our team at B&Q. As a Retail Store Manager, you will be responsible for leading a team of sales professionals to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesLead a team of sales professionals to achieve sales targets and provide...

  • Retail Store Manager

    2 weeks ago

    Marston Green, Solihull, United Kingdom Birmingham Hopsice Full time

    About the Role:We are seeking a highly skilled and experienced Retail Store Manager to join our team at Birmingham Hospice. As a key member of our Retail Team, you will play a vital role in driving sales and revenue growth, while ensuring exceptional customer service and a positive shopping experience for our customers.Key Responsibilities:Develop and...

  • Retail Store Manager

    2 weeks ago

    Marston Green, Solihull, United Kingdom Birmingham Hopsice Full time

    About the Role:We are seeking a highly skilled and experienced Retail Store Manager to join our team at Birmingham Hospice. As a key member of our Retail Team, you will play a vital role in driving sales and revenue growth, while ensuring exceptional customer service and a positive shopping experience for our customers.Key Responsibilities:Develop and...

  • Retail Sales Consultant

    1 week ago

    Longwell Green, South Gloucestershire, United Kingdom DFS Furniture Ltd Full time

    Job OverviewWe are seeking a skilled Retail Sales Advisor to join our team at DFS Furniture Ltd.About the Role:As a Retail Sales Advisor, you will be the face of our store, providing exceptional customer service and supporting our customers in a genuine and friendly way.Key Responsibilities:Work collaboratively with your team to achieve sales targets and...

  • Retail Sales Consultant

    1 week ago

    Longwell Green, South Gloucestershire, United Kingdom DFS Furniture Ltd Full time

    Job OverviewWe are seeking a skilled Retail Sales Advisor to join our team at DFS Furniture Ltd.About the Role:As a Retail Sales Advisor, you will be the face of our store, providing exceptional customer service and supporting our customers in a genuine and friendly way.Key Responsibilities:Work collaboratively with your team to achieve sales targets and...

  • Retail Sales Consultant

    7 days ago

    Longwell Green, South Gloucestershire, United Kingdom DFS Furniture Ltd Full time

    Job OverviewWe are seeking a skilled Retail Sales Advisor to join our team at DFS Furniture Ltd.About the Role:As a Retail Sales Advisor, you will be the face of our store, providing exceptional customer service and supporting our customers in a genuine and friendly way.Key Responsibilities:Work collaboratively with your team to deliver outstanding customer...

  • Retail Sales Consultant

    7 days ago

    Longwell Green, South Gloucestershire, United Kingdom DFS Furniture Ltd Full time

    Job OverviewWe are seeking a skilled Retail Sales Advisor to join our team at DFS Furniture Ltd.About the Role:As a Retail Sales Advisor, you will be the face of our store, providing exceptional customer service and supporting our customers in a genuine and friendly way.Key Responsibilities:Work collaboratively with your team to deliver outstanding customer...

  • Retail Store Manager

    3 weeks ago

    Marston Green, Solihull, United Kingdom Birmingham Hopsice Full time

    About the Role:We are seeking a highly skilled and experienced Retail Store Manager to join our team at Birmingham Hospice. As a key member of our Retail Team, you will play a vital role in driving sales and revenue growth, while ensuring exceptional customer service and a positive shopping experience for our customers.Key Responsibilities:Develop and...

  • Retail Store Manager

    3 weeks ago

    Marston Green, Solihull, United Kingdom Birmingham Hopsice Full time

    About the Role:We are seeking a highly skilled and experienced Retail Store Manager to join our team at Birmingham Hospice. As a key member of our Retail Team, you will play a vital role in driving sales and revenue growth, while ensuring exceptional customer service and a positive shopping experience for our customers.Key Responsibilities:Develop and...

  • Retail Operations Manager

    2 weeks ago

    Marston Green, United Kingdom Birmingham Hopsice Full time

    About the RoleWe are seeking a highly skilled and experienced Retail Operations Manager to lead our team at our Marston Green Shop. As a key member of our Retail Team, you will play a vital role in driving sales and customer satisfaction, while supporting the mission of Birmingham Hospice.Key ResponsibilitiesDevelop and implement effective sales strategies...

  • Retail Operations Manager

    2 weeks ago

    Marston Green, United Kingdom Birmingham Hopsice Full time

    About the RoleWe are seeking a highly skilled and experienced Retail Operations Manager to lead our team at our Marston Green Shop. As a key member of our Retail Team, you will play a vital role in driving sales and customer satisfaction, while supporting the mission of Birmingham Hospice.Key ResponsibilitiesDevelop and implement effective sales strategies...

  • Retail Sales Associate

    5 days ago

    Gretna Green, Dumfries and Galloway, United Kingdom Nike Full time

    Unlock Your Potential at NikeAt Nike, we're on a mission to bring inspiration and innovation to every athlete in the world. As a Retail Assistant, you'll play a vital role in delivering a world-class experience to our customers.Key Responsibilities:Provide exceptional customer service and product knowledge to drive sales and customer satisfaction.Assist in...

  • Retail Sales Associate

    5 days ago

    Gretna Green, Dumfries and Galloway, United Kingdom Nike Full time

    Unlock Your Potential at NikeAt Nike, we're on a mission to bring inspiration and innovation to every athlete in the world. As a Retail Assistant, you'll play a vital role in delivering a world-class experience to our customers.Key Responsibilities:Provide exceptional customer service and product knowledge to drive sales and customer satisfaction.Assist in...