Client Liaison Specialist

2 months ago

London, Greater London, United Kingdom Tiffany & Co. Full time

At Tiffany & Co., we are seeking a skilled Client Liaison Specialist who embodies the essence of our luxury brand in every client interaction. As a Client Liaison Specialist, you will have a passion for Tiffany that shines through in your communication and entrepreneurial spirit. Building strong client relationships and exceeding sales targets are at the core of your role.

Key Responsibilities:

  • Deepen client relationships to drive loyalty and sales through personalized service and product recommendations.
  • Achieve or surpass sales targets consistently by leveraging your knowledge of our products and services.
  • Capture client data and cultivate relationships to drive repeat business and referrals.
  • Deliver exceptional sales through repeat business and referrals.

Sales and Service Objectives:

  • Drive sales through key products and services, including fine jewelry and luxury goods.

Service Excellence:

  • Create memorable experiences for clients through exceptional service and product knowledge.
  • Demonstrate passion as a Tiffany brand ambassador, embodying the values of luxury and excellence.
  • Execute best practices for client experience, ensuring every interaction is personalized and exceptional.

Qualifications and Requirements:

Required:

  • Must be based in and authorized to work in the UK.
  • Experience in retail or relevant client-related roles, with a proven track record of achieving sales results.
  • Flexibility to work varying hours, including evenings and weekends.
  • Ability to work with diverse clients, including high-net-worth individuals and luxury consumers.
  • Proficient in POS systems and Microsoft Outlook.

Preferred:

  • Proficiency in a second language, particularly Mandarin, Arabic, or Thai.
  • College/university degree in a relevant field, such as business or marketing.
  • GIA course work or Gemologist degree, demonstrating expertise in fine jewelry and luxury goods.

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