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Service Operations Manager

2 months ago

Southampton, Southampton, United Kingdom HSB Technical Ltd Full time
Job Description

**Job Summary**

HSB Technical Ltd, a leading specialist recruiter in the Power & Propulsion, Shipbuilding, Shipping & Energy, and Aerospace sectors, is seeking a highly skilled Service Operations Manager to oversee the day-to-day operations of the Service department. This role requires a dynamic and confident leader who can effectively manage a team, ensure customer satisfaction, and report outcomes to the Directors during monthly management meetings.

**Key Responsibilities**

  • Supervise and manage the scheduling of work, ensuring the most suitable engineers are assigned to maximise labour sales.
  • Provide customers with accurate pricing and quotations for service and repair work.
  • Maintain communication with customers regarding work progress and quote for additional work as needed.
  • Oversee workshop operations, inform customers of any delays, and ensure timely completion of work.
  • Authorise contractor invoices, ensuring work is priced correctly and within margin.
  • Review engineers' time sheets and analyse efficiency, providing write-off reports.
  • Oversee the final invoicing process and manage payment collections.
  • Supervise work quality, providing advice and assistance when necessary.
  • Collaborate with the Parts Manager and department to ensure accurate allocation and ordering of parts.
  • Maintain records for special tools, calibrated tools, technical library, and service bulletins.
  • Ensure all workshop machinery and equipment are maintained according to health and safety regulations and insurance requirements.
  • Ensure engineers are adequately trained, coordinating with suppliers for necessary training.

**Requirements**

  • Must hold a full UK driver's license.
  • Be able to travel and work in the UK.
  • Worked within an engineering or automotive background.