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In-Room Dining Server

2 months ago

London, Greater London, United Kingdom Jumeirah Carlton Tower Full time

Job Title: In-Room Dining Server - Knightsbridge, London

About Jumeirah Carlton Tower:

Jumeirah Carlton Tower is a world-class luxury hotel located in the heart of Knightsbridge, one of London's most exclusive neighborhoods. Our hotel boasts 186 beautifully appointed guest rooms, 87 of which have stunning views across London. We offer a range of luxurious amenities, including the city's largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, and access to the private Cadogan Gardens.

About the Role:

We are seeking a highly skilled and experienced In-Room Dining Server to join our team at Jumeirah Carlton Tower. As an In-Room Dining Server, you will be responsible for delivering exceptional service to our guests, ensuring that their in-room dining experience is nothing short of outstanding.

Key Responsibilities:

  • Efficiently manage and process guest in-room dining orders, ensuring accuracy and timely delivery of high-quality food and beverage items.
  • Provide personalized and attentive service to guests, addressing their preferences and special requests with a focus on exceeding expectations.
  • Coordinate closely with the kitchen, ensuring smooth communication to guarantee accurate and timely preparation of in-room dining orders.
  • Maintain a thorough understanding of the hotel's room service menu, including food and beverage options, and communicate effectively with guests to assist in their selections.
  • Handle guest inquiries and concerns promptly, demonstrating a proactive and solutions-oriented approach to ensure guest satisfaction.
  • Uphold high standards of presentation and service etiquette when delivering orders to guest rooms, maintaining the hotel's luxury image.
  • Provide support during peak hours, adapting to the dynamic nature of in-room dining demands in a luxury hotel environment.
  • Demonstrate a comprehensive understanding of health and safety regulations, ensuring compliance in all aspects of in-room dining service.
  • Actively participate in training sessions to stay updated on menu changes, service procedures, and hotel standards.
  • Contribute to a positive team environment, collaborating with colleagues in various departments to enhance overall guest experiences.

Requirements:

  • Previous experience in a similar in-room dining or food and beverage role within a luxury 5-star hotel, showcasing a strong understanding of high-end service standards.
  • Excellent communication skills, with the ability to interact professionally and courteously with guests, taking and processing orders with attention to detail.
  • Exceptional organizational and multitasking skills, capable of handling multiple orders and requests simultaneously in a fast-paced environment.
  • Attention to detail in delivering in-room dining orders, ensuring accuracy in presentation and adherence to guest preferences and dietary requirements.
  • Ability to work flexible hours, including evenings and weekends, to accommodate the varied needs of in-room dining guests.
  • Team-oriented mindset with a willingness to collaborate across departments and contribute to a positive and seamless guest experience within a luxury hotel setting.

Benefits:

  • Competitive salary + excellent service charge
  • 28 holidays inclusive of Bank Holidays
  • Extra holiday for significant Birthdays etc.
  • Life insurance
  • Next pension
  • Jumeirah perks website access – discount
  • F&B and Spa treatment discount
  • One and a half times pay for work during bank holidays
  • Dry cleaning of uniform or Business attire
  • Meals on duty
  • Employee assistance programs
  • Wellness benefits – Chiropodist, Flu jabs, and more
  • Taxi service after hours
  • Social events & recognitions programs
  • Ongoing training & development
  • Weeding/Baby gift
  • Cycle scheme
  • Internal transfer scheme
  • Eye test and discount for VDU users
  • Dental cash back plan
  • External transfer scheme