Business Intelligence Manager

4 weeks ago


Crewe, Cheshire East, United Kingdom Pontoon Solutions Full time
Job Title: Business Intelligence Manager

We are seeking a highly skilled Business Intelligence Manager to join our team at Pontoon Solutions. As a key member of our central CRM team, you will be responsible for delivering trusted, high-quality Sales and Marketing CRM processes and reporting solutions.

Key Responsibilities:
  • Develop and implement data-driven decision-making strategies to drive business growth and improvement.
  • Collaborate with data & analytics specialists to promote data-driven decision making and innovation across Sales, Marketing, and Aftersales.
  • Own and develop the business' CRM system (Salesforce) and integrated toolsets, aligned to strategic intent regarding the end-to-end sales funnel.
  • Ensure accurate and accessible customer account and interaction management data within the CRM.
  • Work collaboratively with central and regional teams to ensure CRM programme adoption, evolution, and elevated retailer and customer experience.
Requirements:
  • Experience managing CRM systems and processes (ideally Salesforce).
  • Experience utilising Business Intelligence tools and developing reports and dashboards for global consumption.
  • Strong business analytics, relationship management, strategy development, project management, problem-solving, and change management skills.
  • Professional and positive approach, self-motivated, team player, dynamic, creative with the ability to work on own initiative.
What We Offer:

As a Business Intelligence Manager at Pontoon Solutions, you will have the opportunity to work on a wide range of exciting projects, develop your skills and expertise, and contribute to the success of our business.



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