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Healthcare Support Assistant

2 months ago

Norwich, Norfolk, United Kingdom Norfolk Community Health and Care NHS Trust Full time

Position Overview

As a vital member of the healthcare team, you will operate under the supervision of a Registered Nurse, collaborating with various professionals to ensure the delivery of exceptional patient care.

Your role is crucial in fostering a high-quality, secure, and compassionate healthcare environment. All personnel are expected to exemplify the core values and behavioral standards of Norfolk Community Health and Care NHS Trust in every aspect of their duties.

Key Responsibilities

1. Assist in the upkeep and management of medical apparatus and clinical tools, which includes cleaning, delivering equipment to families, and maintaining precise records.

2. Take charge of procuring medical and surgical supplies, ensuring proper storage and organization.

3. Uphold a safe working atmosphere.

4. Comply with infection control protocols established by the Trust.

5. Aid in preparing patients and equipment for treatments, assessments, or procedures as directed by a Registered Nurse.

6. Accompany patients to various clinical departments or NHS units under the guidance of a Registered Nurse.

7. Provide support to family members under the direction of a Registered Nurse.

About Our Organization

Join a distinguished organization recognized for its outstanding service quality, having received the highest rating from the Care Quality Commission (CQC).

Detailed Job Responsibilities

1. Execute the directives of the Registered Nurse promptly and accurately, who is accountable for the care provided.

2. Perform tasks as outlined in the Trust's approved core task list for Healthcare Support roles.

3. Report any patient concerns or changes in clinical status to registered staff immediately.

4. Support the emotional well-being of patients through meaningful interactions.

5. Document all patient care activities accurately, ensuring confidentiality and compliance with Trust systems.

6. Respond effectively to clinical emergencies, ensuring patients receive the necessary care and support.

7. Adhere to all Trust policies, procedures, and nursing guidelines during all activities.

8. Participate in the patient admission process under the supervision of registered staff.

9. Deliver high-quality, individualized personal nursing care.

Qualifications

Essential:

  • Minimum of GCSE Grade 5 in English and Mathematics or equivalent qualifications.
  • Completion of the Care Certificate or equivalent healthcare experience.

Desirable:

  • City and Guilds NVQ Level 3 in Care/Health and Social Care.
  • City and Guilds NVQ Level 3 in Child Care/Child Development.

Experience

Essential:

  • Prior experience in a nursing or care assistant capacity.

Skills and Competencies

Essential:

  • Strong organizational abilities.
  • Basic IT and computer proficiency.
  • Excellent interpersonal and communication skills.
  • Good numeracy and literacy capabilities.

Communication Skills

Essential:

  • Clear verbal communication skills.
  • Basic computer literacy.

Personal Development

Essential:

  • Polite and courteous demeanor.
  • Caring and compassionate personality.
  • Ability to be sensitive and tolerant.
  • Resilience in challenging situations.

Personal Attributes

Essential:

  • Strong interpersonal skills.
  • Positive response to change.
  • Flexibility in work approach.
  • Ability to collaborate within a multi-disciplinary team.
  • Strong social skills.

Additional Requirements

Essential:

  • Valid UK driving license.
  • Access to a vehicle for work-related purposes.
  • Willingness to work flexibly, including shifts and nights.
  • Potential to work across various community hospitals or teams as needed.