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Door Person/Hall Porter

2 months ago

London, Greater London, United Kingdom Royal Automobile Club Full time
About the Role

We are seeking a highly skilled and experienced Door Person/Hall Porter to join our team at the Royal Automobile Club. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for our members and guests.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to our members and guests, ensuring a warm and welcoming experience at all times.
  • Knowledge of the Local Area: Develop and maintain detailed knowledge of the local area, including local attractions, restaurants, and events.
  • Communication Skills: Possess excellent communication skills, both written and verbal, to effectively interact with members, guests, and colleagues.
  • Hospitality Experience: Have previous experience working in a similar luxurious establishment, with a strong understanding of hospitality principles and practices.
Requirements
  • Previous Experience: Previous experience working in a similar luxurious establishment, with a strong understanding of hospitality principles and practices.
  • Valid Driving Licence: Possess a valid driving licence, as you may be required to drive company vehicles.
  • Problem-Solving Skills: Be a problem solver, able to think critically and make sound decisions in a fast-paced environment.
  • Team Player: Be a team player, able to work collaboratively with colleagues to achieve common goals.
Club Values
  • Heritage: Our rich motoring, social, sporting, and architectural heritage runs through the fabric and nature of the Club.
  • Excellence: Excellence is not an achievement; it is something we strive for every day.
  • Accountability: Taking ownership of our work, meeting our own high standards, honouring our commitments, and acting with professionalism.
  • Respect: Showing consideration and understanding to our members and colleagues.
  • Trust: Acting with fairness, honesty, and integrity.
  • Sustainability: Actively contribute to reducing our environmental impact, improving our operational efficiency, and continuing to build our reputation.