Resource Controller

3 weeks ago

Portsmouth, Portsmouth, United Kingdom 360 Resourcing Solutions Full time
Job Title: Resource Controller

We are seeking a highly organized and detail-oriented Resource Controller to join our team at 360 Resourcing Solutions. As a Resource Controller, you will be responsible for ensuring the efficient and effective resourcing of appointments between teams, providing cover for other Resource Controllers in periods of absence, and scheduling repair appointments based on operative skills, availability, and locality.

Key Responsibilities:
  • Work closely with other Resource Controllers to ensure efficient and effective resourcing of appointments between teams.
  • Schedule repair appointments based on operative skills, availability, and locality to minimize travel time and idle time.
  • Plan ahead for future appointments, be aware of any issues that could prevent you from meeting appointments, and raise concerns with the Lead Resource Controller.
  • Monitor the job management system screens to ensure timely action is taken when required, or seek assistance from line managers or supervisors if uncertain.
  • Oversee the Operative screen to ensure operatives are arriving at their next jobs efficiently.
  • Support Office Supervisors in ensuring all office staff are acting in a professional manner and providing excellent customer service at all times.
  • Support the achievement of the perfect repair process by providing timely and accurate feedback of great service, issues, or concerns relating to the Call Handlers' performance to Office Supervisors.
Requirements:
  • GCSE or equivalent grade C or above in Maths and English.
  • Worked in an operational/logistical resourcing role.
  • 2 years' experience working in an Operations Centre of a Building Maintenance Contract.
  • Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken by each trade group (desirable).
  • Understanding of the Geographical Portsmouth City area (desirable).

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