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Aftersales Service Technician

2 months ago

London, Greater London, United Kingdom Hales Group Full time
Job Title: Aftersales Service Engineer

As a key member of the Hales Group team, we are seeking a highly skilled Aftersales Service Engineer to join our team in London and the South East. The successful candidate will be responsible for servicing equipment in residential and commercial properties, providing exceptional customer service, and ensuring the highest levels of technical expertise.

Key Responsibilities:
  • Diagnose and repair a range of water softeners and associated products in customers' homes and businesses.
  • Deliver outstanding customer service and communication skills.
  • Manage parts stock use and replenishment to optimize efficiency.
  • Meet and exceed industry-leading first-time fix rates.
  • Complete company documentation, including service reports and quotes.
  • Maintain company vehicles in accordance with company policies.
Requirements:
  • Excellent customer service and communication skills.
  • Strong fault-finding skills on electrical and mechanical faults.
  • Ability to work independently and as part of a high-performing team.
  • Willingness to travel into Central London and surrounding areas.
  • Strong problem-solving skills and attention to detail.
What We Offer:
  • Competitive salary paid door-to-door.
  • Ongoing training and development opportunities.
  • 25 days' holiday + bank holidays.
  • Company vehicle, tools, and uniform provided.
  • Tiered structure for career progression and future opportunities.

We are committed to providing a supportive and inclusive work environment. If you are a motivated and skilled individual looking for a challenging and rewarding role, please apply.