Software Implementation Expert
7 days ago
About the Role
Craneware is seeking a highly skilled and motivated individual to join our team as an Analysis Engineer. As a key member of our team, you will play a critical role in ensuring the successful implementation of our software solutions for our customers.
Key Responsibilities
- Manage and resolve software queries via multiple inputs and outputs to maximize customer satisfaction.
- Identify customer needs for seamless software implementation and set customers up for success with an eye to achieve long-term solution usage.
- Manage allocation of customers to ensure customer satisfaction with software and services.
- Identify potential customer references and success stories through relationship building to help promote Craneware software.
- Complete remote installations on all software products for colleagues and customers to end-user satisfaction.
- Identify the most appropriate implementation model for customers through discovery with customers and partnership with Customer Success teams and based on customer needs.
- Ensure all new/updated customer configuration is documented in CRM and JIRA.
- Work with a working knowledge of database principles, such as SQL.
- Basic SQL knowledge to provide suitable solutions and troubleshoot scripts.
- Develop solid risk assessment and troubleshooting skills.
- Demonstrate quality and accuracy in assigned tasks.
- Participate in Data Extract Unit Testing/Analysis.
- Partner with others to validate client data.
- Contribute to Data Integration and System Build Out.
- Demonstrate an eye for quality.
About Craneware
Craneware is a leading provider of software solutions for the healthcare industry. We are committed to delivering innovative solutions that help our customers achieve their goals. Our team is passionate about what we do, and we are looking for like-minded individuals to join us.
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