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Head of IT Shared Services

2 months ago


StratforduponAvon, Warwickshire, United Kingdom NFU Mutual Full time
About the Role

We are seeking an experienced IT leader to join our team as Head of IT Shared Services. As a key member of our IT Division, you will be responsible for driving our internal team and external third-party suppliers to deliver exceptional customer service and embed a culture that thrives on customer satisfaction, innovation, and continuous improvement.

Key Responsibilities
  • Lead the delivery of our IT shared services strategy and roadmap across all NFU Mutual Divisions and the NFU Mutual Agency Network.
  • Monitor daily IT issues and performance, drive excellent service provision from third-party suppliers, and make improvements based on customer feedback to meet the needs of the business.
  • Build and maintain effective relationships with programme and project boards, NFU Mutual functions, and strategic partners across the business.
  • Provide expert advice, insights, and leadership to the Board and Executive Committee on IT Service Management trends, best practices, and opportunities for continuous improvement and innovation.
About You

We are looking for an experienced senior leader with a strong customer focus, who can confidently lead and drive an existing IT service strategy with precision and collaboration. You will have a track record of developing high-performing IT teams, delivering results at pace, and driving change and influencing direction within a senior leadership role.

You will also have experience of managing multiple third-party providers, utilising ongoing customer feedback to continually improve service delivery, and driving service delivery across multiple business units and vendor management of third-party suppliers.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. If you are a visionary leader with IT Delivery Best Practice experience and IT Service Integration Management skills, we would love to hear from you.