SC Cleared Technical Support Engineer

3 weeks ago


Reading, Reading, United Kingdom Global Technology Solutions Ltd Full time £56,525

POSITION:
SC Cleared Technical Support Engineer

We anticipate a significant number of applications for this position, so please ensure your CV is submitted promptly.


LOCATION:
Remote or Hybrid Options Available,

COMPENSATION:
£56,525

WORKING HOURS:
Standard office hours
9-day working fortnight, with every other Friday off
Holding SC or DV clearance is essential. Due to the nature of the clearance, we can only consider British nationals.
ROLE OVERVIEW:

We are seeking a customer-oriented and motivated individual to join our Software Discovery and Packaging Team. The ideal candidate will have a genuine passion for resolving IT challenges and a strong understanding of client needs.

The successful applicant should possess a solid grasp of software application packaging, along with excellent written and verbal communication skills. Collaboration with broader IT support teams is essential.

The Application Packaging Team is tasked with overseeing the complete delivery process of applications and Operating System gold builds, as well as the ongoing management of these applications throughout their lifecycle.

KEY RESPONSIBILITIES:
  • Systematically troubleshoot and resolve issues.
  • Identify challenges faced by end users and implement improvements to enhance user experience.
  • Foster strong working relationships with key stakeholders and support teams.
  • Engage directly with clients in a friendly and confident manner, showcasing exceptional internal and external communication skills.
EMPLOYEE BENEFITS:
  • Flexible benefits package, including private medical and health insurance, with basic coverage provided by the employer.
  • Complimentary eye test vouchers.
  • Company pension scheme.
  • Income protection after 6 months of service in the event of serious illness.
  • 23 days of annual leave, increasing by one day per year up to a maximum of 25 days.
  • Options to purchase or sell additional holiday.
  • Life insurance coverage.
  • Employee Assistance Programme offering free, confidential support on various topics, including mental health and financial advice.


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