Beauty Retail Operations Leader

3 weeks ago

Oxford, Oxfordshire, United Kingdom MAC Full time
MAC Cosmetics - Beauty Retail Operations Leader

Store/Retail/Business Manager

M·A·C is recognized globally as the premier authority in professional makeup artistry, celebrated for our unmatched expertise. We embrace diversity and individuality, welcoming all ages, races, and genders. M·A·C is a vibrant community of professional makeup artists, consistently at the forefront of trendsetting through collaborations with influential figures in fashion, art, and popular culture. Our commitment to social responsibility is exemplified through initiatives like VIVA GLAM and the M·A·C AIDS Fund, which are integral to our culture.

We seek an enthusiastic and motivational Store/Retail/Business Manager to guide, mentor, and develop our team of Retail Artists, driving them to meet sales, customer service, and operational objectives. You will be fully responsible for devising and implementing a flexible business strategy aimed at attracting and retaining customers through targeted approaches, exceptional customer relationship management, and the leadership of a high-performing team.

Creativity is at the heart of our daily operations. Our goal is to empower limitless self-expression by transforming makeup into art for everyone. As the Store/Retail/Business Manager, your mission will be to bring this in-store experience to life. This role also involves coaching and inspiring your team, ensuring their growth and enabling them to surpass their KPIs, alongside your own.

Compensation and Benefits

  • Competitive salary within the industry
  • Eligibility for commission schemes
  • Annual and Family Leave
  • Product discounts and monthly staff product allowance
  • Mental Health Wellbeing Initiatives, including an Employee Assistance Programme
  • Exclusive discounts and offers through a benefits platform
  • Work-Life Connections through an Employee Assistance Programme
  • Comprehensive training and development opportunities

Diversity and Inclusion Statement

The Estée Lauder Companies aspire to be the most inclusive and diverse beauty organization globally, aiming to be the employer of choice for diverse talent and the preferred brand for our worldwide consumers. We prioritize our people, showing respect and care for our employees, communities, and consumers. With a consumer base spanning approximately 150 countries and territories, and 70 languages at the point of sale in the UK & Ireland, it is crucial to maintain a diverse workforce that understands local relevance and the evolving beauty needs of our global clientele.

Qualifications

About You

The ideal candidate will possess:

  • Demonstrated experience in retail management or assistant retail management, preferably in the beauty sector or a fast-paced retail environment
  • Experience in setting sales and customer service objectives, conducting sales analysis, and managing staff schedules
  • Background in retail operations, including inventory management and cash reconciliation
  • A proven history of leading, coaching, and developing a successful team
  • Experience in planning and executing in-store events
  • Flexible availability across various days and hours, promoting a healthy work-life balance
  • Proficiency in Microsoft Office
  • Proof of eligibility to live and work in the country

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