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Lead ICT Advisor
2 months ago
Lead ICT Advisor - Verelogic
We are seeking a skilled Lead ICT Advisor who possesses a strong affinity for technology and a commitment to delivering outstanding service to our clients.
In this role, you will oversee the management of all IT infrastructure and services, ensuring that our educational partners enhance their ICT capabilities and facilitate effective teaching and learning through innovative technology solutions.
Your responsibilities will include fostering communication between educational institutions and our organization, keeping them informed about available services, and managing client accounts effectively.
About You:
You should have a genuine enthusiasm for IT, complemented by a solid technical foundation. Self-motivation and a dedication to providing exceptional customer support are essential.
Proficiency in common user applications and extensive experience with Microsoft Office365 are required.
Expertise in maintaining educational technology, installing software across networks, providing user support, and troubleshooting technical issues is crucial.
This position demands a collaborative spirit, excellent communication and organizational skills, and the ability to convey technical concepts in simple terms to clients.
A minimum of 2-3 years of experience in an educational setting is preferred.
A valid UK driving license and access to a vehicle are necessary.
Familiarity with Apple products and iPad configuration, as well as a solid understanding of the Windows environment and networking, is expected.
You should be capable of working independently, possess strong problem-solving skills, and take a proactive approach to enhancing the services provided by your team.
Key Responsibilities:
- Diagnose and resolve technical issues affecting the operational efficiency of educational institutions by implementing effective solutions.
- Install or repair computers with standardized applications and networking software, while diagnosing and addressing operational challenges.
- Address a diverse range of technical tasks related to computer networks and desktop services, focusing on existing installations and their upgrades.
- Manage various devices including desktop computers, iPads, printers, telephones, scanners, projectors, and AV equipment.
This position is offered on a full-time basis, and the successful candidate will undergo comprehensive background checks to ensure the safety and security of our educational partners.
