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Employee Assistance Specialists

2 months ago

Coventry, Coventry, United Kingdom Macildowie Recruitment and Retention Full time
About the Role

We are seeking highly skilled and motivated individuals to join our team as People Support Advisors. As a key member of our HR Service Desk, you will be responsible for providing exceptional support to our employees, ensuring their queries are resolved efficiently and effectively.

Key Responsibilities
  • First Point of Contact: Respond to employee inquiries via phone, email, or in-person, providing timely and professional advice or escalating complex issues as needed.
  • HR Query Handling: Manage HR-related queries, including employment documentation, right-to-work checks, and other administrative tasks.
  • Record Keeping and Reporting: Maintain accurate records, update tracking systems, and provide regular reports on your activity.
  • Collaboration and Teamwork: Work closely with team members to ensure HR best practices and excellent colleague experience.
  • Confidentiality and Professionalism: Handle sensitive information with care, maintaining confidentiality and professionalism at all times.
  • Administrative Tasks: Participate in HR administrative tasks and contribute to wider HR projects.
Requirements
  • Service-Oriented Mindset: Possess a proactive approach to solving problems and a commitment to delivering exceptional customer service.
  • Organizational Skills: Demonstrate strong organizational skills, able to manage multiple cases with attention to detail.
  • Communication Skills: Exhibit excellent communication skills, both verbal and written.
  • Query Handling Experience: Have experience handling queries across multiple channels (in-person, phone, email).
  • Technical Skills: Be proficient in Microsoft Office (Outlook, Word, Excel, Teams) and have experience with HR systems like ServiceNow/Workday.
  • Generalist HR Experience: Possess generalist HR experience or recruitment admin experience.
  • Compliance Knowledge: Have knowledge of GDPR and data privacy compliance.
About Us

Macildowie Recruitment and Retention is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers.