IT Infrastructure Technician

3 weeks ago

Northwich, Cheshire, United Kingdom Ingram Micro Full time
2nd Line Network Engineer

As a key member of our technical team at Ingram Micro, you will play a pivotal role in delivering exceptional technical support and ensuring seamless operations.

You will be at the forefront of resolving complex IT issues, collaborating with a dynamic team to provide expert technical assistance.

Key Responsibilities:

  • Provide 2nd line technical support to clients, addressing issues related to hardware, software, and network infrastructure.
  • Diagnose and troubleshoot complex IT issues, escalating to 3rd line support when necessary.
  • Install, configure, and maintain hardware and software components.
  • Ensure compliance with IT policies, procedures, and security protocols.

About Us:

Ingram Micro is a leading global technology distributor, committed to helping our partners thrive and grow. We manage all aspects of IT lifecycle, from consultancy, design, and implementation to managed services and reactive field support covering technologies such as Routing & Switching, Security, Servers, Desktops, Voice & Unified Communications, and Wireless.

We offer a competitive base and benefits package, as well as opportunities for professional growth and development in a dynamic and supportive team environment.

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