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Shrewsbury Store Associate
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Store Crew member in Shrewsbury. As the face of our business, you will be responsible for providing exceptional service to our customers, ensuring they have a memorable experience with us.
Key Responsibilities- Greet and thank customers in a warm and friendly manner, ensuring they feel valued and appreciated.
- Provide expert knowledge to help customers find the best products to suit their needs, both in-store and online.
- Process sales, orders, and refunds efficiently and accurately, ensuring a seamless customer experience.
- Process deliveries and help to get new stock onto the shop floor, maintaining a high level of visual merchandising standards.
- Contribute to maintaining a clean and tidy store environment, adhering to health and safety standards.
- Stay up-to-date with company activity and promotions, ensuring you can effectively communicate these to customers.
- Support floor moves, sale set-ups, and launches, demonstrating flexibility and a positive attitude.
- Adhere to all FatFace policies and procedures, ensuring a safe and inclusive work environment.
- Deliver exceptional customer service standards, focusing on customer needs and satisfaction.
- Exhibit a passionate commitment to the FatFace brand, demonstrating our brand vision and values in everything you do.
- Align yourself with our social and environmental mission, championing actions that positively impact our business and community.
- Provide a personal, genuine, and authentic approach to customer interactions, building strong relationships and trust.
- Act with integrity, demonstrating a passion for, interest in, and understanding of others.
- Value and respect the team at all levels, fostering a positive and inclusive work environment.
- Play an active and positive part in the team, embracing opportunities to contribute and grow.
- Use humour and tailor your approach to suit individual customer interactions, enhancing relationships and building trust.
- Proactively offer customers alternative ways to buy across our multichannel proposition, ensuring a seamless customer experience.
- Deliver on operational standards, maintaining expected requirements across all core components, including handling deliveries, visual merchandising, health and safety, and stock replenishment.
- 25 days holiday plus bank holidays.
- Generous monthly discount allowance.
- Perkbox, our online platform, offering amazing discounts, home workouts, wellbeing content, and more.
- THRIVE, our learning management system, providing access to thousands of learning resources.
- Dental insurance (employee-funded).
- Pension scheme.
- EAP support, available 24/7, through UNUM/Retail Trust/Fashion Textiles Support.
- Sick pay allowances.
- Sabbatical leave, in line with service.
- Enhanced family-friendly policies, including maternity leave.
- Refer a friend scheme.
