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Retail Store Manager

2 months ago


Oxford, Oxfordshire, United Kingdom The Perfume Shop Full time

Job Opportunity:

We are seeking an experienced and motivated Retail Store Manager to join our team at The Perfume Shop. As a key member of our retail team, you will be responsible for leading the operational running and success of your store.

Key Responsibilities:

  • Lead by example, motivating and supporting a diverse team to deliver against key targets that drive the success of your store.
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase store profitability.
  • Manage and maintain accurate stock inventory, ensuring actions are implemented to minimize stock loss.
  • Prepare and issue store rotas, ensuring adequate staffing levels to meet customer demand.
  • Conduct regular 1:1's with team members, monitoring performance, and recognizing achievements.
  • Identify and develop talent, passion, and spark in team members, recognizing that a great team is key to store performance.

Requirements:

  • Proven experience as an assistant/store manager in a fast-paced retail environment.
  • Passion for teamwork, coaching, and developing team members to deliver high standards and results.
  • Commercial mindset, understanding the daily operational running of a store.
  • Ability to think and act strategically, enjoying the 'hands-on' day-to-day running of your store.
  • Excellent customer service skills, with a focus on providing exceptional service to customers.
  • Expertise in understanding KPI's, sales, service, profit, and loss.
  • Flexibility with work patterns, including evenings and weekends.

What We Offer:

  • A competitive base salary.
  • Annual KPI-based bonus.
  • Commission at Christmas based on store sales and hours worked.
  • 30 days holiday (pro-rata depending on contract hours).
  • 20% discount on perfume and participation in customer offers.
  • Additional discounts with AS Watson partners.
  • The opportunity to win prizes and incentives based on personal, team, and store performance.
  • Continuous learning and training to ensure you are always developing.
  • Pension, health, and wellbeing benefits.