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Facilities and Hospitality Specialist

2 months ago

Cumbernauld, North Lanarkshire, United Kingdom ISS Full time

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Workplace Experience Host. As a key member of our team, you will be responsible for delivering exceptional service to our clients and their employees, ensuring a positive and productive work environment.

Key Responsibilities

  • Provide warm and welcoming service to colleagues and guests, ensuring their needs are met in a friendly and professional manner.
  • Respond promptly and politely to guest and colleague enquiries, resolving issues efficiently and effectively.
  • Conduct daily checklists to ensure the quality of assigned workspaces, identifying areas for improvement and implementing solutions.
  • Assist with room booking and guest arrivals, using existing processes and technology to ensure seamless service.
  • Maintain a clean, safe, and presentable office floor, adhering to high standards of quality and attention to detail.
  • Monitor and report quality control issues, such as facility cleanliness and comfort factors, and log tickets for service from other areas.
  • Provide technical support, including first-line fixes such as reboots and connection inspections, and hand over unresolved issues to the Techbar team.

Professional and Personal Competencies/Qualifications

  • Proven customer service experience in dealing with high-touch clients.
  • High school or college degree.
  • Track record of providing exceptional customer service.
  • Ability to work successfully within a strong team environment.
  • High proficiency in Microsoft Office, Excel, and PowerPoint applications, with knowledge of property management and Condeco systems an advantage.
  • Excellent telephone skills and verbal communication.

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience and are committed to doing business the right way, taking our corporate responsibility seriously. Our passion is people, and we offer a challenging and exciting career in an organization with people at its heart.

Why Join ISS?

We are proud to be a diverse and inclusive employer, welcoming all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive, and happy place to work.