Contract Management Lead

7 days ago

Bristol, Bristol, United Kingdom The Sofa Delivery Company Full time
Job Description

Job Title: Contract Management Lead

Job Summary:

We are seeking a highly skilled Contract Management Lead to join our team at The Sofa Delivery Company. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our driving teams, ensuring all customer needs are met in an efficient, safe, and compliant manner.

Key Responsibilities:

  • Proactively lead by example and provide direct management of the driving teams, supporting the onsite Management Team.
  • Support the overall CDC operation, with accountability for all customer deliveries.
  • Work in partnership with the warehouse operations team to ensure efficient inbound of supplier deliveries and outbound delivery customer orders.
  • Ensure customer expectations are met through efficient operations and people practices, including managing absence, holidays, banked days, and overtime.
  • Ensure daily vehicle debriefs take place at the start and end of the shift, taking responsibility for the team's Personal Digital Assistant (PDA) use, monitoring, and improving On Time / In Full (OTIF) delivery stats, and ensuring customer NPS feedback is reviewed and shared with the team.
  • Support the Transport Manager with accident management and property damage investigating and reporting.
  • Accountable for optimal utilisation of transport fleet for store to customer, e.g., optimising load volumes per store.
  • Support the Transport Manager to ensure high standards of vehicle compliance are maintained at your site.
  • Responsible for full auditable compliance on vehicle and trailer maintenance, truck downloads, driver time directives, etc.
  • Maintain high standards of Health & Safety and housekeeping compliance in the warehouse and company vehicles.
  • Organise and prepare for timely delivery of changeover stock to stores and ensure adequate support is provided in store on changeover days, in line with the plan agreed with the stores.
  • Lead the recruitment of drivers and delivery colleagues, conducting interviews and proactively providing feedback within SLAs.
  • Ensure all new starters in the transport team receive a great induction using the standard driver induction guides and work closely with the Transport Manager and fleet team to ensure essential vehicle compliance is delivered and understood, along with the general employee induction.
  • Review your team's performance, providing regular feedback to ensure their performance is as expected, identifying improvements, and creating training plans where necessary.
  • Work with the Transport Manager to ensure team cover is sufficient for peak and busy periods, proactively planning hours and holiday allocation for your shifts.
  • Proactively manage people issues with appropriate support from the HR team and the Transport Manager.

Requirements:

  • Desirable to be fully conversant with the Transport Law governing Driving Hours.
  • Transport CPC qualified or committed to working towards this qualification (to qualify within agreed period post appointment).
  • Operational management, planning, and scheduling skills.
  • Proven experience of people management.
  • Experience of encouraging great performance and managing poor performance as required.

Benefits:

  • 30% colleague + 15% friends & family discount across the Group (DFS, Sofology, Dwell).
  • Access to a wide range of perks, including amazing retailer and days out discounts.
  • We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body, and life.
  • Company Pension Scheme.
  • Group Sharesave Scheme.
  • Life Assurance & Company Sick Pay.
  • Enhanced maternity, paternity, and adoption leave.

About The Sofa Delivery Company:

We know that a sofa is one of the most meaningful things someone can buy. That's why we're on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count.

Our installation experts are given the tools, training, and support to make moments matter.

We're an equal opportunities employer and are passionate about building a diverse and inclusive workplace. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital status, or disability status.

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