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Contract Support Officer

2 months ago

Worthing, West Sussex, United Kingdom West Sussex County Council Full time
Rewards and Benefits


We strive to foster a supportive and dynamic workplace where employees can realize their full potential, maintain a healthy work-life balance, and receive appropriate recognition for their contributions.

As part of our exceptional team, you will enjoy:


  • A competitive salary ranging from £30,296 to £33,024 per annum
  • 25 days of annual leave plus bank holidays
  • A comprehensive pension scheme
  • Opportunities for training and development, including coaching, mentoring, and apprenticeships
  • A robust and supportive management team
  • Up to 13 days of flexible leave each year
  • Access to a variety of store discounts, allowing our staff to save over £1,000
  • Complimentary access to employee assistance programs
  • Discounted memberships at selected local sports and fitness facilities
  • A car benefit scheme
  • Various commuting and business travel discounts and initiatives.


For a complete overview of the benefits available to you as an employee of West Sussex County Council, please refer to our Rewards and Benefits page.

About Us


The Local Highway Operations service is tasked with the operational management of highways, countryside, and Public Rights of Way for West Sussex County Council (WSCC).

This service oversees county-wide reactive maintenance, ensuring that the network remains safe and functional for all users.

They manage customer and stakeholder inquiries related to highway matters and lead proactive communications. Additionally, they support communities interested in community-led or volunteer initiatives aimed at improving their local highway environments.


About The Role

Salary:
£30,296 to £33,024 per annum

Location:
Your primary office will be at Clapham Depot, near Worthing. You may also be required to work from various locations across West Sussex, with the option to work from home.


Working Pattern:
Full-time, 37 hours per week. Flexible working arrangements can be discussed with your line manager.

Contract Length:
Permanent

Employer Pension Contribution: 19.70%, subject to annual adjustment on April 1st each year.

Interview Date:
Week commencing Monday 23rd September 2024

As a Contract Support Officer, you will assist the Service Delivery Manager with a variety of tasks, including:
  • Conducting site assessments
  • Initiating work orders
  • Performing audits on completed projects
  • Drafting work instructions
  • Coordinating with customers, contractors, and stakeholders
  • Providing information to various teams.

This role offers an exciting opportunity to join a dynamic and fast-paced team where each day presents new challenges. While you will support a range of tasks, you will also be entrusted with specific areas of responsibility.


The position involves conducting outdoor site visits, which may subject you to challenging environmental conditions, and you will have direct interactions with the public.

Experience and Skills

Key Skills:
  • Ability to interpret complex information to produce high-quality documentation with minimal guidance
  • Strong communication and interpersonal skills
  • Capacity to present information clearly, concisely, and accurately in various formats
  • Excellent literacy and numeracy skills
  • A strong customer focus with the ability to serve as a key contact and provide a professional service to meet public needs.

Qualifications and/or Experience:
  • BTEC/HNC in Construction or Engineering, or a related field, or equivalent experience
  • Proven track record of delivering effective and efficient professional services to a diverse range of customers
  • Experience in a customer-focused environment dealing with the public
  • Experience in prioritizing and coordinating work
  • Proficient working knowledge of IT applications, such as Word and Excel, for research, document examination, and data presentation
  • A valid driving license to travel to sites and offices across West Sussex.
Further Information

The reference number for this role is EIE01323.

For an informal discussion or further information regarding the role, please reach out through the appropriate channels.

To apply, please follow the links provided to upload your CV and a cover letter detailing how you meet the key skills outlined in the job description.

Ensure you have saved the job description attached to the main advert on our website.