Supporter Care Advisor

11 hours ago

Salford, Salford, United Kingdom Pertemps Network Group Full time
Supporter Care Advisor

We are seeking a passionate and proactive Supporter Care Advisor to join our Manchester team. This role offers the opportunity to deliver exceptional care and support to an established UK-based children's charity.

Key Responsibilities:
  • Respond to a range of enquiries, including those from supporters and potential supporters, and cross-reference correspondence received to individual case files.
  • Build rapport with internal and external stakeholders.
  • Share appropriate messages and stories with supporters to inspire them to continue supporting our work with children and young people.
  • Work in an office environment providing secretarial/administrative support, such as writing emails, letters, and notes of meetings clearly.
  • Receive clients and visitors to the office and direct them or inform colleagues of their arrival as appropriate.
  • Appropriately handle sensitive and confidential information from inbound and outbound calls.
Requirements:
  • Excellent interpersonal and customer service skills.
  • Experience of working in an office environment providing secretarial/administrative support.
  • Outstanding communication skills with the ability to liaise with clients and internal stakeholders.
  • Experience in delivering high standards and meeting KPIs within a customer-focused environment.
  • Strong time management and organisational skills are required.
  • A dynamic and flexible approach is necessary along with the ability to work under pressure.
  • Ability to adapt and work within a service area using new technology. Knowledge and experience in using Windows-based software packages and Outlook.
What We Offer:
  • Competitive hourly rate of £11.44.
  • Monday to Friday working hours.
  • Location: Salford, Manchester.
  • 6-month contract with the possibility of going permanent.

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