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Technical Support Specialist
2 months ago
About the Role:
Fresh Perspective Resourcing is seeking a highly skilled and experienced 3rd Line Support Engineer to join our dedicated team. As a key member of our IT department, you will be responsible for providing technical guidance and support to our engineers, configuring and troubleshooting complex network devices, and delivering exceptional customer service.
Key Responsibilities:
- Provide technical guidance and mentorship to junior engineers
- Configure and troubleshoot switches, firewalls, and routers, including Cisco devices
- Advanced troubleshooting of Windows Servers and endpoints, including Windows 10/11
- Microsoft 365 administration, including Intune, MDM, and Conditional Access
- Work with Hyper-V and advanced TCP/IP, LAN, WAN, and VPN troubleshooting
- Build strong relationships with customers and internal stakeholders
Requirements:
- Minimum of 3 years' experience working in a 3rd Line Support Engineer position
- Prior experience working for a Managed Service Provider is preferred
- UK Driver's Licence with access to own vehicle
- Experience in networking and infrastructure management, including WAN/LAN and VLANs
- Proficient in Windows Server management, virtualization technologies, and Microsoft 365
- Ability to operate with urgency, be reactive, and proactive, and think outside the box
What We Offer:
- Salary of £45,000 - £50,000 per annum
- Excellent company benefits and perks, including 25 Days hols + Bank hols, Hybrid working, and access to Training and Paid for Certifications