Casino Operations Manager

3 days ago

StocktononTees, Stockton-on-Tees, United Kingdom The Rank Group Full time

About The Rank Group

Grosvenor is a leading gaming and leisure company that is part of The Rank Group. We are committed to delivering an exceptional customer experience and creating a positive impact in our communities.

Job Summary

We are seeking a highly skilled and experienced Casino Manager to join our team at Stockton. As a key member of our management team, you will be responsible for driving the performance of the casino, delivering an excellent customer experience, and upholding the principles of safer gambling.

Key Responsibilities

  • Lead the casino management team to maximize performance and achieve business objectives.
  • Develop and implement strategies to deliver an exceptional customer experience and drive sales growth.
  • Ensure compliance with all regulatory requirements, particularly the Gaming Commission licensing requirements.
  • Champion and role model our values of Service, Teamwork, Ambition, Responsibility, and Solutions.
  • Develop and coach a strong team of multi-skilled employees to deliver the Grosvenor brand experience.

Requirements

  • Previous casino gaming experience and a current PML license holder or aspiring Casino Manager on their PML journey.
  • Experience of leading a team within a service-driven environment and delivering unrivalled customer experience.
  • Excellent communication and collaboration skills, with the ability to work effectively with the wider business.

What We Offer

  • A competitive salary and benefits package that recognizes your hard work and dedication.
  • A comprehensive induction program to familiarize you with our Grosvenor values and culture.
  • Opportunities for learning and growth, with the guidance of experienced industry professionals.
  • Exciting project work that allows you to make a meaningful impact on our business.

Why Join Us?

Grosvenor is a people-focused business that offers a high-performing culture where you and your team can work, win, and grow together. We are committed to being an inclusive employer and ensuring that we better understand and meet the needs and requirements of our candidates and customers.

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