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Claims Specialist
2 months ago
**Job Title:** Claims Specialist
**Job Summary:** We are seeking a highly skilled Claims Specialist to join our dynamic and collaborative Claims team at St Giles Group. As a Claims Specialist, you will play a critical role in providing exceptional claims service to our clients, ensuring professional and efficient management of all claims from inception to resolution.
Key Responsibilities:
- Provide excellent customer service in all aspects of the job, ensuring that clients receive a high level of satisfaction with the claims process.
- Take incoming calls and direct them to the correct claims handler, ensuring that all calls are handled in a timely and professional manner.
- Log and handle Buildings, Engineering, Public Liability, D&O, or Professional Indemnity claims, ensuring that all claims are processed in accordance with company policies and procedures.
- Take new claims information from managing agents or residents and assign claims references, ensuring that all claims are accurately recorded and tracked.
- Log new claims on our claims management system and hand over initial information to claims handlers, ensuring that all claims are properly documented and communicated to the relevant stakeholders.
- Chase additional information or insurance companies for updates, ensuring that all claims are resolved in a timely and efficient manner.
- Learn the basics of what is covered under a Buildings or Engineering claim, ensuring that all claims handlers have a thorough understanding of the claims process.
- Be the main point of contact for clients notifying claims and seeing the claim through to settlement, ensuring that all clients receive a high level of satisfaction with the claims process.
- Ensure that clients are kept informed of claim progress, providing regular updates and communication throughout the claims process.
- Flag up any suspicious claims to the Branch Manager, ensuring that all claims are properly investigated and resolved.
- Provide accurate claims statistics to account handlers in a timely manner, ensuring that all claims data is accurately recorded and reported.
- Keep accurate computer records filed in the agreed manner, ensuring that all claims data is properly documented and stored.
- Question insurance company decisions that appear incorrect, ensuring that all claims are resolved in a fair and transparent manner.
- Report any complaints to the Branch Manager immediately, ensuring that all complaints are properly investigated and resolved.
Requirements:
- You will have claims handling experience, coupled with strong commercial awareness and a full understanding of insurance claims procedures.
- You will be passionate about the delivery of exceptional customer service, applying TCF and KYC methodologies.
- You will be able to use MS Excel, MS Word, and Outlook, ensuring that all claims data is accurately recorded and reported.
- You will be highly organized and have great time management skills, ensuring that all claims are processed in a timely and efficient manner.
- You will have a positive 'can-do' attitude and be a natural problem solver, multi-tasker, and have a high level of attention to detail.
- You will have excellent communication skills, both verbally and written, ensuring that all clients receive a high level of satisfaction with the claims process.
What We Offer:
- A competitive salary and benefits package, including a hybrid working arrangement with 3 days in the office and 2 days working from home.
- A comprehensive learning and development framework, including professional study options and apprenticeships.
- A flexible benefits package, allowing you to add additional benefits to your overall package.
- A first-class employee benefits and welfare package, including financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking, and much more.
- A wide range of discounts, including a kids pass, giving you discounts to over 4,500 attractions and activities, discounts at hairdressers and beauticians, climate change projects, and much more.
Why Work for Us?
We are proud of our success and growth, and have been recognized for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organization, then we would love to hear from you. We operate a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, color, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
