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Customer Service Technician

3 months ago


Boston, United Kingdom ALH Recruitment Full time
Position Overview:

ALH Recruitment is seeking a dedicated Customer Support Technician to join our After Sales Support team. This role is crucial for providing exceptional service to our clients, who are recognized leaders in their industry.

This position is primarily office-based, and while knowledge of Electrical or Electronics is beneficial, it is not a strict requirement. Experience in handling customer complaints is also advantageous but not mandatory.

Key Responsibilities:

  • Responding to incoming calls from end users and installers
  • Creating and maintaining case records for effective tracking
  • Managing incoming emails from end users and installers
  • Collaborating with regional champions to enhance service delivery
  • Coordinating purchase orders and service calls
  • Engaging with customers through live chat support

Work Schedule:
This role operates Monday through Friday, ensuring a work-life balance with no weekend shifts.

If you possess the necessary skills and experience, we encourage you to consider this exciting opportunity in customer support.