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French Speaking Customer Service Representative
2 months ago
We are seeking a highly skilled and experienced French Speaking Customer Service Representative to join our team at Evolve Recruitment. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.
Key Responsibilities- Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Order Management: Accurately process and manage customer orders, ensuring timely delivery and resolution of any issues that may arise.
- Communication: Communicate effectively with customers, internal stakeholders, and external partners to ensure seamless service delivery.
- Problem-Solving: Analyze and resolve complex customer issues, exercising sound judgment and discretion to ensure customer satisfaction.
- Team Collaboration: Work collaboratively with internal teams to resolve customer queries and ensure seamless service delivery.
- Language Skills: Fluency in English and French, both written and spoken.
- Customer Service Experience: Proven experience in customer service, with a strong track record of providing exceptional service and resolving customer issues.
- Technical Skills: Proficient in using computerized ERP systems to process and investigate customer orders and queries.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, internal stakeholders, and external partners.
