Senior IT/Telecoms Support Engineer
6 days ago
Job Summary
We are seeking a highly skilled Senior IT/Telecoms Support Engineer to join our dynamic support operations team. As a technical expert in partner platforms, you will provide coaching and advice to Support Apprentices and Engineers, troubleshoot and resolve incidents on various hosted service platforms, and attend Customer and Partner review meetings.
Key Responsibilities
- Provide technical expertise in core partner platforms, including coaching and advice to Support Apprentices and Engineers.
- Troubleshoot and resolve incidents on various hosted service platforms to support customers.
- Attend Customer and Partner review meetings and deputise for the Head of Support when required.
- Configure and maintain internal IT systems, staff laptops, and peripheral equipment.
- Excellent written and spoken English, with experience in managing senior/executive customer stakeholders.
- Formal certification and a minimum of two years of experience with Zendesk or NICE Cxone platforms OR equivalent experience in an IT 1st or 2nd line Support role, ideally in an ITIL operations environment.
- Experience supporting Azure, AWS, or Office 365 instances.
- Strong understanding of the telecommunications industry and technical deployments.
Additional Information
We offer a hybrid working arrangement with 3 days onsite and 2 days working from home. On-call rota is in place. Training on a wide range of Partner technologies is provided.
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