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Business Systems Manager
2 months ago
**About Warburtons**
As a leading bakery brand, we have been perfecting our craft since 1876. Our commitment to quality and innovation has earned us a reputation as a trusted partner in the food industry.
**The Role**
We are seeking an experienced IT professional to join our team as a Business Systems Manager. In this role, you will be responsible for providing application support for our business process area, ensuring that incidents are resolved efficiently and opportunities for improvement are continuously identified and implemented.
**Key Responsibilities**
- Identify and implement improvements that will enhance the use of and business value delivered through our applications.
- Ensure that IT services in our process area are restored to normal service as soon as possible with minimal disruption to the business.
- Drive continuous improvement in the use of and business value delivered through our application systems.
- Identify and implement solutions to known problems through the change management process.
- Ensure that all IT incidents are logged through our IT helpdesk and work towards reducing the number of calls logged.
- Work closely with our developers and/or external consultants to provide solutions to the business.
- Provide user support and training for our business process area.
- Improve technical knowledge through personal learning, approved training courses, and visiting exhibitions, conferences, and Special Interest Groups.
- Build excellent customer relations with key business stakeholders and user base.
- Lead, motivate, coach, and develop the team to achieve the strategy, goals, and targets set.
**Requirements**
- Significant IT experience, specifically in business process and systems, gained within an FMCG environment.
- Experience at a Manager level, ideally with people management experience. Previous responsibility for the training and coaching of others.
- Knowledge of SAP infrastructure; broad knowledge of critical business processes; broad knowledge of Infrastructure architecture; understanding of ITIL Service Management Principles.
- Regularly monitors work carried out by others to ensure tasks are delivered to time, quality, and other requirements and makes improvements where required.
- Excellent communication skills: influential; persuasive; articulate; politically savvy. Gains and maintains attention when speaking to a group of people.
- Excellent relationship builder: establishing credibility with both internal and external contacts at all levels.
- Customer focus: thinks about the impact on IT's customers of changes to IT services.
- Analysing and problem solving: identifies flaws in analyses, knowing where and when further investigation is required.
- Decision making: has the confidence to defend decisions assertively.
**What We Offer**
- A slice of the annual profits (discretionary profit share)
- Family time is important to us so as well as your holiday entitlement, we'll give you the opportunity to purchase up to an extra week's annual leave
- Award-winning pension scheme with company contributions up to 7%
- Private medical insurance and life assurance
- Products you will love along with deals and discounts for you and the family through our Extra Dough website
- Continued investment in your personal development
- Fully stocked kitchens filled with our delicious products for you to enjoy with your daily brew
- Support for your health and wellbeing, including access to free physiotherapy, 24/7 access to a confidential helpline for practical advice, and a comprehensive occupational health service
