Coffee Shop Operations Manager

1 month ago

Weybridge, Surrey, United Kingdom Copperfield Recruitment Full time £34,000 - £37,000
Position: Coffee Shop Operations Manager

Salary: £34,000 - £37,000

Location: Weybridge, Surrey

This is an excellent opportunity for an experienced Coffee Shop Operations Manager who is eager to take on a role that encompasses the management of multiple locations.

Benefits:
  • Car Allowance: £4,215
  • Bonus Scheme: Reviewed and implemented annually
  • Pension Contribution: 5% employer's contribution
  • Annual Leave: 25 days plus bank holidays
  • Birthday Leave: Additional day off for your birthday
Key Responsibilities:
  • Deliver and support prioritized initiatives related to new locations, franchise partner setups, business model adaptations, and compliance assessments.
  • Ensure the team establishes, maintains, and enhances operational standards, tools, processes, guidelines, systems, productivity, performance, and profitability.
  • Manage office operations effectively.
  • Enhance operational management systems, processes, and best practices.
  • Oversee trading units to ensure they meet customer satisfaction objectives.
  • Engage in discussions with franchisees regarding customer service concerns or inquiries.
  • Conduct training sessions, provide training support, and offer one-on-one coaching.
  • Implement quality management and regulatory compliance strategies.
  • Review franchisee performance and customer-related metrics.
Qualifications:
  • Proven experience in operational management.
  • Comprehensive understanding of quality assurance principles, methods, design, testing, and implementation.
  • Strong people management skills with a coaching and supportive approach.
  • Proficient in Microsoft Office, with a keen attention to detail and problem-solving abilities.
  • Able to demonstrate initiative and lead tasks and projects effectively.
  • Actively seeks to enhance personal and team performance.

Please note that by applying for this vacancy, you accept Copperfield Recruitment Ltd's Privacy Policy and GDPR Policy, which can be found on our website, and therefore give us consent to contact you.

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