Internal Account Manager

6 hours ago


Aston, Birmingham, United Kingdom Kuehne+Nagel Full time
{"title": "Internal Account Manager - Road Logistics Specialist", "content": "Key Responsibilities

As an Internal Account Manager - Road Logistics Specialist, you will be responsible for managing and developing an existing portfolio of customer accounts in our Road Logistics Sales Team based in Aston. Your key responsibilities will include:

  • Acting as a conduit between the customer and all Kuehne + Nagel departments to achieve maximum customer satisfaction.
  • Establishing relationships with decision makers and encouraging more opportunities from existing customers.
  • Recording daily sales activity on branch boards.
  • Monitoring existing accounts trading patterns using an account tracker to ensure revenue and volumes are maintained.
  • Preparing weekly/monthly reports for the branch manager to demonstrate activity and achievement against target.
  • Maintaining and growing business revenue, where there are opportunities, to achieve branch monthly sales targets.
  • Maintaining and increasing the revenue of account base.
Requirements

To be successful in this role, you will need to have:

  • A sound understanding of Freight Forwarding with strong technical forwarding knowledge and customer focus.
  • The ability to negotiate and influence others both internally and externally.
  • An understanding of how to influence the profitability from a customer.
  • A strong attention to detail and accuracy.
  • Customer Service experience.
  • Proven experience of stakeholder management and networking to achieve results.
  • Experience of working/managing existing customer portfolios/pipeline.
  • A strong ability to convince and communicate.
What We Offer

As a valued member of our team, you will have access to:

  • Competitive pay rates.
  • Superb training opportunities.
  • A great working environment.
  • Respect and value for your contributions.
  • Genuine opportunities to progress and develop.
Benefits

We offer a range of benefits to support your well-being and career development, including:

  • 26 days holidays plus bank holidays.
  • 2 volunteering days per year.
  • 3 x Life Assurance Option if you join the KN Route2 pension scheme.
  • A tailored personal development and training programme.
  • Trusted and empowered to deliver and be your best.
  • Enhanced Maternity/Paternity Leave.
  • Childcare Vouchers.
  • Cycle to work scheme.
  • Discount on high street stores and local supermarkets.
  • Refer a friend scheme.
", "lang_code": "en-US"}

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