Internal Account Manager

7 days ago


Aston, Birmingham, United Kingdom Kuehne+Nagel Full time
About the Role

We are seeking a highly skilled and experienced Internal Account Manager to join our Road Logistics Sales Team based in Aston, Birmingham. As a key member of our team, you will be responsible for managing, maintaining, and growing existing customer accounts.

Key Responsibilities
  • Act as a conduit between the customer and all Kuehne + Nagel departments to achieve maximum customer satisfaction and provide the highest level of internal and external customer care.
  • Establish relationships with decision makers and encourage more opportunities from existing customers.
  • Record daily sales activity on branch boards and monitor existing accounts trading patterns using an account tracker to ensure revenue and volumes are maintained.
  • Prepare weekly/monthly reports for the branch manager to demonstrate activity and achievement against target.
  • Maintain and grow business revenue, where there are opportunities, to achieve branch monthly sales targets.
  • Maintain and increase the revenue of account base.
  • Be responsible for own safety and health and that of colleagues; in accordance with company health and safety rules.
Requirements
  • Sound understanding of Freight Forwarding with strong technical forwarding knowledge and customer focus.
  • Demonstrate an ability to negotiate and influence others both internally and externally.
  • An understanding of how to influence the profitability from a customer.
  • Have a strong attention to detail and accuracy.
  • Have customer Service experience.
  • Have proven experience of stakeholder management and networking to achieve results.
  • Experience of working/managing existing customer portfolios/pipeline.
  • Strong ability to convince and communicate.
About Us

Kuehne+Nagel is a leading logistics company with over 1,300 locations in over 100 countries. We offer a great working environment, competitive pay rates, and superb training opportunities. We are proud holders of the Gold Covenant and are a forces-friendly employer who recognize the skills, expertise, and value service leavers bring to our organization.



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