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Endoscopy Booking Coordinator
2 months ago
Job Overview
An exciting opportunity has arisen for an Emergency Quadrant Administrative Assistant to join the Emergency Care Directorate's Administration Team at Betsi Cadwaladr University Health Board.
The successful candidate will be the first point of contact for patients, relatives, and visitors to the Acute Assessment Unit and must demonstrate a professional and sensitive manner and maintain confidentiality at all times.
A good standard of education is required, previous experience of working in an administrative/customer service setting, and excellent communication skills. You will need to be able to work as part of a team and be efficient and organized with your own workload.
You will join a friendly team who provides a variety of reception and administrative duties to assist the smooth running of the Acute Assessment Unit. You will also be required to provide support cover in other areas of the Emergency Quadrant.
Previous administrative experience and knowledge of the Welsh Patient Administration System (WPAS) is desirable but not essential as full training will be provided.
Main Duties of the Job
The Administrative Assistant will provide efficient clerical assistance to the Emergency Quadrant. The provision of an efficient clerical service is essential to ensure the speedy admission, discharge, and transfer of patients.
By the nature of the duties, the Administrative Assistant will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times.
The Administrative Assistant is responsible to the Ward Managers in providing an efficient clerical service across the Emergency Quadrant.
For accountability and development purposes, the Administrative Assistant will be under the direct responsibility of the Administration Manager.
The ability to speak Welsh is essential for this role.
Working for Our Organisation
Betsi Cadwaladr University Health Board is the largest health organization in Wales, providing a full range of primary, community, mental health, acute, and elective hospital services for a population of around 700,000 across North Wales.
We are committed to promoting equality and diversity and are proud to welcome applicants under the 'Disability Confident Employer' scheme.
