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IT Support Specialist

2 months ago


Newhaven, East Sussex, United Kingdom Jago Consultants Full time
Job Summary

We are seeking a skilled 2nd line support engineer to join our team at Jago Consultants. As a key member of our IT support team, you will be responsible for resolving complex IT issues, managing work queues, and ensuring customer support issues are logged and recorded with sufficient detail.

Key Responsibilities
  • Resolve IT support issues within a pressurized environment
  • Manage work queues and prioritize IT support queries
  • Ensure customer support issues are logged and recorded with sufficient detail
  • Troubleshoot network connectivity issues
  • Install, upgrade, support, and troubleshoot IT hardware
  • DBS check required
Requirements
  • Experience in an IT support role
  • Active Directory knowledge
  • VoIP Technologies expertise
  • Desirable skills: WordPress, HTML, and CSS
  • Good network knowledge (setting up routers, wireless networks, DNS & DHCP)
  • Knowledge of Office 365 & servers
  • Knowledge of networking and virtualization
  • Full UK clean driving license
Benefits
  • Monday to Friday 9am – 17:00pm working hours
  • 25 days holiday including bank holiday (extra day off each year of service)
  • Pension Scheme
  • Company events
  • Pool car available for trips
  • Udemy business account / upskill & courses regularly