Hospitality Manager

2 weeks ago


ChesterleStreet, Durham, United Kingdom RedCat Pubs Full time
Join Our Team as a Front of House Supervisor

We are seeking an experienced and ambitious Front of House Supervisor to join our team at RedCat Pubs. As a Front of House Supervisor, you will be responsible for leading by example and delivering exceptional customer experiences. You will be a role model for our team, guiding and coaching your colleagues to provide outstanding products and services with integrity and passion.

Key Responsibilities:

  • Team Enabler: Encourage and support a culture of learning and development, and talent retention by continually coaching team members, being courteous even under pressure, and assisting with appraisals.
  • Lets' Grow Together: Be commercially aware of what it takes to grow a business and increase profitability through effective marketing initiatives and valuing customer feedback. You will be aware of your team's accountability for controllable costs and constantly assessing staffing levels.
  • Positive Attitude: Provide unexpected surprises to the team and customers, and moments of care, being calm and considerate of fellow colleagues.
  • Compliance Management: Demonstrate due diligence in health and safety, food safety allergen awareness, and risk assessment according to RedCat policies.
  • Exceptionally Customer Focused: Be approachable, calm, and friendly, even in times of pressure.
  • A Product Expert: From a perfectly garnished gin and tonic to a table setting that's instantly-Instagramable, you will be passionate about our offering and know everything about it.
  • Venue Maintenance: Ensure the ambiance of the venue is as warm, welcoming, tidy, and safe as possible, and communicate any issues clearly to senior management.
  • Stock and Cash Handling: You will be confident using EPOS, software programs, manual systems to accurately manage, record, and report stock, cash, and rotas. Take responsibility for security, wastage, profit margins, and licensing law when on duty.

About RedCat Pubs

RedCat Pubs are acquiring multiple pubs and inns in sought-after locations across the UK. Our calling is to revive and regenerate potentially amazing spaces by investing heavily in the buildings, design, branding, and most of all, the people. By providing industry-leading, lifestyle-enhancing spaces, we will be injecting excitement back into the hospitality sector.

The RedCat Way

We want every employee at RedCat to carry out their role and responsibilities with the same approach, having integrity, showing care, and being respectful. Whether you are managing a 30-room boutique hotel or making cocktails in a leading high-street café-bar, you can all carry out these duties in the same RedCat way. Hospitality is your personality, and that's why you are an honest problem solver who will roll up your sleeves and make sure every customer you serve has an incredible experience, one to write home about.


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