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Housing Options Specialist

2 months ago

Walthamstow, Greater London, United Kingdom CRA GROUP LIMITED Full time
Housing Options Assessment Officer

CRA GROUP LIMITED is seeking a skilled and dedicated Housing Options Assessment Officer to join our team. As a key member of our team, you will play a vital role in providing an effective casework service for customers in housing need under the Homeless Reduction Act 2017.

Key Responsibilities:
  • Manage customer/stakeholder expectations in relation to what can be delivered.
  • Commit to high standards of customer care and deal sensitively with a wide range of customers.
  • Communicate effectively with a broad range of stakeholders.
  • Draft and write complex correspondence and reports.
  • Utilize high-level IT skills to work with a database and software applications to produce letters and reports effectively.
  • Understand the principles of homelessness prevention and knowledge of the full range of housing options available to residents.
  • Analyze and interpret complex information for input into Personal Housing Plans and management/member reports.
  • Provide advice and guidance to colleagues, customers, and stakeholders.
  • Manage escalated or complex customer issues within the specialist area.
  • Maintain information systems that support the specialist area and contribute to their development.
Requirements:
  • Competent in the use of JIGSAW Northgate (NEC) and all related ICT systems.
  • Ability to work constructively with other services and agencies to negotiate successful outcomes for customers.
  • Maintain all required records and information.
Additional Information:

This role involves remote working and requires a DBS check. The closing date for this position is not specified.