Product Customisation Expert

3 weeks ago

Birmingham, Birmingham, United Kingdom Cooksongold Full time

About the Role

Cooksongold is a leading manufacturer of precious metal products, offering bespoke manufacturing, stampings, and precious metal scrap refining services. We are a pioneering force in the additive manufacturing industry, specialising in precious metal 3D printing for the jewellery, aerospace, medical, and automotive sectors.

We pride ourselves on our commitment to quality, creativity, and customer satisfaction, delivering innovative and personalised products that meet the unique needs of our customers.

As our Product Customisation Specialist, you will play a crucial role in enhancing the customer experience, tailoring our products to meet their specific needs and preferences, and providing expert advice on product possibilities. You will work collaboratively with our production and marketing teams to ensure customised products are feasible and meet our high standards.

You will develop and maintain a deep knowledge of our product line and capabilities, staying current on industry trends and customer preferences, and be able to manage multiple projects while maintaining a high level of attention to detail.

You will need to be an effective communicator, communicating effectively with customers, other teams, and suppliers throughout the customisation process to ensure projects are delivered on time and to a high standard.

Key Responsibilities

  • Research and implement business plan cases for potential new developments.
  • Oversee the end-to-end lifecycle of customisation products, from concept through to development, launch, and ongoing refinement, ensuring the customisation services evolve to meet market demands.
  • Collaborate with cross-functional teams (marketing, sales, operations) to ensure timely delivery of customisation projects.
  • Manage timelines and resources for customisation product initiatives.

The Benefits

  • A salary of up to £32,000 (dependent on experience and successful completion of probation period).
  • Hybrid Working.
  • Up to 34 days paid leave per year (including bank holidays).
  • A generous Pension Scheme where employee contributions are matched by the company up to 8%.
  • Employee Assistance Programme.
  • Interest free loans for travel to work costs.
  • Life Assurance up to x6 salary.
  • Discounts on company products.
  • Options for flexible hours.

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