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Operations Manager

2 months ago

Rochdale, Rochdale, United Kingdom Morgan Hunt Full time
Operations Manager Job Description

Morgan Hunt is delighted to be working with a leading charity delivering quality support services to vulnerable homeless women, young parents, and women, men, and their families affected by domestic abuse across North West England.

The charity supports the people they work with to overcome their experiences and empower them to take control of their own lives, access a tenancy of their own, and maintain a quality of life in the long term.

Job Role

As an Operations Manager, you will be responsible for leading front-line homelessness services supporting vulnerable women and young parents, ensuring they work in line with strategy, resources, and procedures to operate effectively and in line with agreed policies and plans.

  • Develop and maintain services that are responsive to change, trauma-informed, needs-led, and actively seek the contribution of individuals and families who use the service.
  • Harness a working environment that encourages teamwork, innovation, positivity, and creativity.
  • Promote client advocacy and involvement, ensuring client services are assessed and reviewed, and that services meet client satisfaction goals.
  • Provide consistent and responsible line management to staff, students, and volunteers, including recruitment.
  • Build effective relationships with other agencies to promote a critical community approach to service delivery.
  • Monitor, review, and report on the quality and performance of services to meet contract and funder requirements.
  • Ensure the finance team has the correct annual information to support the setting and controlling of all service budgets.
  • Work with the Head of Operations to identify funding opportunities.
  • Be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
  • Work at times other than office hours to attend meetings, participate in networks, fundraising events, and ensure the service is accessible.
Requirements
  • Direct experience within the field of homelessness, young parents, multiple disadvantage, violence against women and girls.
  • Experience of monitoring and reporting against organisational plans, targets, and budgets.
  • Able to support, inspire, and give effective leadership to a diverse team to maintain a committed team delivering quality outcomes.
  • Able to communicate with individuals and families supported and gain their trust.
  • Experience developing successful funding bids.
  • Ability to balance competing priorities.
  • Able to ensure a good communication flow within the team and to and from within the wider organisation.
  • Creativity and imagination in developing and delivering person-centred and innovative services.
  • Open and approachable, able to bring empathy and diplomacy to dialogues with staff.
  • A clear communicator, able to adapt tone and style to a range of audiences, needs, and communities.
  • A demonstrable commitment to equal opportunities and anti-discriminatory practice.
Benefits
  • Auto-enrolment pension plan after 3-month probation via NEST.
  • Health plan for all employees after completion of probationary period, including free eye testing, access to counselling, and reduced gym membership.
  • Salary sacrifice bike to work scheme.
  • Salary sacrifice tech scheme including all products from Curry's.
  • Christmas saving scheme, save January - November.
  • Holiday Purchase - one week.
  • Flexi for non-rota posts.