Logistics Operations Coordinator

4 weeks ago


London, Greater London, United Kingdom International SOS Full time

Company Overview

International SOS stands as the premier provider of medical and security services globally, employing over 12,000 professionals across 1,000 locations in 90 countries. With a legacy spanning 35 years, we have established ourselves as the leader in global telehealth and digital health solutions, catering to a diverse clientele that includes Fortune 500 companies, NGOs, and governments worldwide.

Position Overview

Are you an empathetic and insightful communicator? Do you seek a role that allows you to leverage your analytical skills? We are currently in search of an Operations Specialist to become part of our dedicated team of Medical, Security, and Logistics professionals.

Key Responsibilities

The Operations Specialist will be responsible for:

  • Providing exceptional support while addressing inquiries, aiming to surpass expectations.
  • Effectively managing cases by scheduling appointments, authorizing treatments, and processing policy claims with professionalism.
  • Evaluating circumstances, coordinating medical assistance, and facilitating logistics on a global scale.
  • Collaborating with a multidisciplinary team of healthcare providers, security personnel, and operations specialists in a dynamic environment.

Candidate Profile

To excel in the role of Operations Specialist, you should possess:

  • Outstanding verbal and written communication abilities.
  • Strong critical thinking and organizational skills to navigate various scenarios.
  • A naturally compassionate demeanor with a commitment to assisting others.
  • The capability to uphold data protection and process integrity.
  • Proficiency in Microsoft Office applications.
  • Previous experience in customer service within a contact center or a related field is advantageous.
  • A minimum of A' Level or Degree education, preferably with an interest in Healthcare, Global Affairs, or International Security.

Employee Benefits

As an Operations Specialist, you will enjoy:

  • A competitive starting salary, with eligibility for overtime and performance-based salary increases.
  • A structured career development pathway with opportunities for advancement.
  • A balanced work schedule of 3 days on, followed by 4 days off.
  • Generous annual leave, increasing with tenure, alongside UK Bank Holidays and the option to purchase additional leave.
  • A dedicated day off for your birthday.
  • Comprehensive private healthcare, dental coverage, pension plan, life insurance, and a paid volunteering day.
  • Access to a subsidized staff cafeteria and complimentary refreshments.
  • Discount programs for cycling, commuting, and gym memberships.
  • Participation in our Employee Assistance and Support Programs.
  • Engagement in various company-sponsored events.

At International SOS, we pride ourselves on fostering a supportive work environment that values flexibility, diversity, and personal development. We are committed to promoting an inclusive culture where every individual can thrive.

International SOS has been recognized as a Top Employer in the UK for 2024.



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